Senior Web Solutions Engineer — Enterprise Integrations

Incode; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Incode is seeking a Senior Solutions Engineer – Web to drive successful post-sales integrations for enterprise customers. You will guide implementations from kickoff to go-live, ensure healthy live integrations, and relay customer voice to Product and Engineering.

You will own integration delivery, provide technical guidance, and mentor peers while collaborating with Engineering to resolve platform issues. Fluency in English and Spanish is required, with travel as needed.

Qualifications

• 5+ years in a customer-facing technical role in enterprise SaaS.
• Bachelor's degree in Computer Science or related field, or equivalent.
• Experience integrating and troubleshooting third-party web SDKs.
• Strong web security knowledge: CORS, CSP, CSRF, XSS, OAuth 2.0 / OpenID Connect, JWT.
• Experience using AI coding assistants (GitHub Copilot, Cursor, Claude Code) with good judgment.
• Responsible use of AI tools in customer work with privacy considerations.
• Understanding software architecture and system integration patterns.
• Clear communication with engineers and business stakeholders.
• Fluency in English and Spanish.
• Willingness to travel.

Responsibilities

• Guide enterprise customers through end-to-end integration of Incode's platform, SDKs, and APIs.
• Train customer technical teams and translate use cases into platform integrations.
• Provide technical guidance such as web application architecture when customers need it.
• Assess custom and feature requests, and work with internal teams to deliver the chosen ones.
• Serve as the advanced escalation point for live integrations: reproduce, identify root cause, and drive fixes.
• Guide customers through troubleshooting and resolving issues in their integration code.
• Partner with Incode Engineering to diagnose and resolve platform issues.
• Review upcoming platform releases and anticipate impact on customers.
• Lead customers through upgrades, migrations, and deprecations.
• Contribute to developer documentation and code samples.
• Mentor fellow engineers and share best practices.
• Build internal tools to improve team efficiency.
• Advise customers and internal teams on technical capabilities when needed.

Skills

Enterprise SaaS expertise

Customer facing

Communication skills

English and Spanish

Travel readiness

Education

Bachelor's in CS or related

Tools

GitHub Copilot

Cursor

Claude Code

Job description

Incode is seeking a Senior Solutions Engineer – Web to drive successful post-sales integrations for enterprise customers. You will guide implementations from kickoff to go-live, ensure healthy live integrations, and relay customer voice to Product and Engineering.

You will own integration delivery, provide technical guidance, and mentor peers while collaborating with Engineering to resolve platform issues. Fluency in English and Spanish is required, with travel as needed.