Senior Solutions Engineer

Incode; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working hours

Open vacation policy

Job summary

Incode is seeking a customer-facing technical professional to guide enterprise customers through end-to-end integration of its platform, SDKs, and APIs. You will train customer teams, translate use cases into practical integrations, and serve as an escalation point for live integrations.

You will contribute to developer docs and samples while collaborating on upgrades and migrations. English and Spanish fluency, plus willingness to travel, are required.

Qualifications

• 5+ years in a customer-facing technical role, ideally enterprise SaaS.
• Strong REST API and webhook integration and debugging skills.
• Fluent in English and Spanish.
• Willingness to travel when required.

Responsibilities

• Guide enterprise customers through end-to-end integration of Incode's platform, SDKs, and APIs
• Train customer technical teams and translate use cases into the right integration
• Serve as advanced escalation point for issues in live integrations
• Lead customers through upgrades, migrations, and deprecations
• Contribute to developer documentation, code samples, and internal tools

Skills

JavaScript ES6+

TypeScript

HTML

CSS

REST API

Webhook integration

Web security

Git

English

Spanish

Tools

CI/CD pipelines

Cloud platforms

Vitest

Jest

Playwright

Job description

Responsibilities

• Guide enterprise customers through end-to-end integration of Incode's platform, SDKs, and APIs
• Train customer technical teams and translate use cases into the right integration
• Serve as advanced escalation point for issues in live integrations
• Lead customers through upgrades, migrations, and deprecations
• Contribute to developer documentation, code samples, and internal tools

Requirements

• 5+ years in a customer-facing technical role, ideally enterprise SaaS
• Advanced JavaScript (ES6+), TypeScript, HTML, CSS, and a modern framework
• Strong REST API and webhook integration and debugging skills
• Solid grasp of web security: CORS, CSP, CSRF, XSS, OAuth 2.0, JWT
• Proficiency with Git and modern JavaScript toolchain
• Professional fluency in English and Spanish
• Willingness to travel when required

Preferred Qualifications

• Experience with identity verification, KYC, fraud prevention, or biometrics
• Familiarity with cloud platforms and CI/CD pipelines
• Experience with testing frameworks such as Vitest, Jest, or Playwright

Benefits

• Flexible working hours and workplace
• Open vacation policy

About the Company

Incode is a Series B unicorn providing AI-powered identity verification for banks, fintechs, marketplaces, and governments.