Senior Solutions Engineer - Web & Integrations (Enterprise)

Incode; New Mexico; On-site; MXN 700,000 - 1,100,000; Full time

Job summary

Incode is seeking a Senior Solutions Engineer – Web on our post-sales team. You will ensure enterprise integrations are successful, reliable, and scalable as the platform evolves with customer needs.

You will lead customers from kickoff to go-live, keeping integrations healthy and driving collaboration with Product and Engineering. You will mentor peers, contribute to developer docs, and advocate for technical best practices across teams while communicating complex concepts in accessible terms

Qualifications

• 5+ years in a customer-facing technical role, such as solutions, integration, or support engineering.
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
• Experience integrating and troubleshooting third-party web SDKs.
• Solid grasp of web security: CORS, CSP, CSRF, XSS, OAuth 2.0 / OpenID Connect, and JWT.
• Hands-on use of AI coding assistants (e.g., GitHub Copilot, Cursor, Claude Code) to speed debugging.
• Clear communication with engineers and business stakeholders; fluent in English and Spanish.
• Willingness to travel when required.

Responsibilities

• Guide enterprise customers through end-to-end integration of Incode's platform, SDKs, and APIs from kickoff to go-live.
• Train customer technical teams and translate use cases into platform integrations.
• Provide technical guidance on web application architecture when needed.
• Assess custom and feature requests and coordinate with internal teams to deliver.
• Serve as advanced escalation point for issues in live integrations and drive fixes.

Skills

Web SDK integration

Web security

AI coding assistants

Software architecture

English & Spanish

Education

Bachelor's degree in Computer Science or related field

Tools

GitHub Copilot

Cursor

Claude Code

Job description

Incode is seeking a Senior Solutions Engineer – Web on our post-sales team. You will ensure enterprise integrations are successful, reliable, and scalable as the platform evolves with customer needs.

You will lead customers from kickoff to go-live, keeping integrations healthy and driving collaboration with Product and Engineering. You will mentor peers, contribute to developer docs, and advocate for technical best practices across teams while communicating complex concepts in accessible terms