Senior Warehouse Operations Leader

Tellworks Logistics; Sewickley (Allegheny County); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision & Dental insurance

Job summary

Tellworks Logistics is seeking a seasoned warehouse and operations leader to oversee day-to-day facility management, drive KPI performance, and collaborate with the regional operations team to improve service delivery.

This role will troubleshoot issues across customer, system and process domains, lead cycle counts, and mentor site staff while maintaining safety and security standards at an in-person facility.

Qualifications

• 5+ years of experience in warehousing operations or logistics leadership.
• Proven ability to lead cross-functional teams and manage KPIs.
• Strong analytical and problem-solving skills.
• Experience with cycle counts and security procedures.
• Excellent communication and customer-relations skills.

Responsibilities

• The position is responsible for the overall day-to-day management and oversight of the facility
• Participate in weekly meetings with the Regional Operations manager, focusing on performance and execution.
• Troubleshoot problems including customer, system, or operational, and provide corrective action in order to resolve them.
• Record and monitor KPIs (SLA’s) per contract; working with the Operations Manager as needed to rectify and resolve issues that have contributed to underperformance.
• Ensure that all processes related to receiving, product put-away, picking, and shipping are followed and take corrective action when not followed.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Work directly with internal and external management to improve customer relationships
• Perform weekly/Monthly cycle count and consolidations ensuring that SLA’s are met
• Ensure that all asset tag products are properly processed and that all tagged assets are captured during the receiving and shipping process in order to mitigate at-risk liabilities.
• Drive process improvement and warehouse process standardization; ensuring that training is completed as needed
• Drive Safety Initiative; ensuring that the facility is maintained in a safe, clean, and orderly condition.
• Provide leadership and coaching to site-based team; through active recruiting, training, and evaluating employees
• Review and approve all overtime and purchases with the Operations Manager
• Oversee warehouse operational requirements by scheduling and assigning employees and following up on work results.
• Monitor the RMA order process, ensuring that SLAs are met
• Monitor site capacity, working with Operations Manager and customer to regulate material flow, making recommendations to management on overflow space as needed
• Participate in and facilitate regional customer meeting
• Work with management to ensure that all OOS activities are tracked, logged, and quoted for customer approval
• Must have the ability to mine and analyze data in order to generate reports
• Provide work direction and coordinate the schedules and activities on a daily basis.
• Perform all other duties as required by Management

Skills

Leadership

Operations management

Data analysis

Customer relationship

Warehouse knowledge

Process improvement

Job description

Tellworks Logistics is seeking a seasoned warehouse and operations leader to oversee day-to-day facility management, drive KPI performance, and collaborate with the regional operations team to improve service delivery.

This role will troubleshoot issues across customer, system and process domains, lead cycle counts, and mentor site staff while maintaining safety and security standards at an in-person facility.