Unit Manager

SCOPE Recruiting - Supply Chain Recruiters; Burnsville (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Tellworks Logistics, headquartered in Atlanta, GA, seeks a seasoned Warehouse and Operations Leader to oversee daily facility management and drive performance across shifts. You will partner with regional management to ensure uptime, safety, and customer satisfaction while maintaining compliance with processes.

Ideal candidates possess 5+ years of warehousing operations experience and a proven track record in leadership, safety initiatives, and process improvement.

Qualifications

• 5+ years of warehousing operations experience and leadership responsibility.
• Proven ability to drive process improvements and safety initiatives.
• Strong customer relationship management and service delivery focus.

Responsibilities

• Oversee day-to-day management and oversight of the facility.
• Participate in weekly meetings with Regional Operations Manager focusing on performance.
• Troubleshoot problems (customer, system, operational) and implement corrective actions.
• Record and monitor KPIs (SLA’s) per contract and collaborate with Operations Manager to address underperformance.
• Ensure receiving, put-away, picking, and shipping processes are followed; take corrective action when needed.
• Drive process improvements and warehouse standardization; ensure training is completed.

Skills

Leadership

Customer relationship building

Warehousing operations

Cross-functional coordination

Data analysis

Job description

Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. Our company offers warehouse and logistics services as well as value added services and supply chain consulting for companies who depend on service excellence and require a personalized, rather than one-size-fits-all, approach to their materials management requirements.

Tellworks Logistics is a rapidly growing logistics company known for its entrepreneurial spirit and agility. We are seeking a seasoned warehouse and operations leader, ready to hit the ground running. This role provides a unique opportunity for the right candidate to wield substantial influence in the success and growth of our organization

Job Description

• This position is responsible for the overall day-to-day management and oversight of the facility
• Participate in weekly meetings with the Regional Operations manager, focusing on performance and execution.
• Troubleshoot problems including customer, system, or operational, and provide corrective action in order to resolve them.
• Record and monitor KPIs (SLA’s) per contract; working with the Operations Manager as needed to rectify and resolve issues that have contributed to underperformance.
• Ensure that all processes related to receiving, product put-away, picking, and shipping are followed and take corrective action when not followed.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Work directly with internal and external management to improve customer relationships
• Perform weekly/Monthly cycle count and consolidations ensuring that SLA’s are met
• Ensure that all asset tag products are properly processed and that all tagged assets are captured during the receiving and shipping process in order to mitigate at-risk liabilities.
• Drive process improvement and warehouse process standardization; ensuring that training is completed as needed
• Drive Safety Initiative; ensuring that the facility is maintained in a safe, clean, and orderly condition.
• Provide leadership and coaching to site-based team; through active recruiting, training, and evaluating employees
• Review and approve all overtime and purchases with the Operations Manager
• Oversee warehouse operational requirements by scheduling and assigning employees and following up on work results.
• Monitor the RMA order process, ensuring that SLAs are met
• Monitor site capacity, working with Operations Manager and customer to regulate material flow, making recommendations to management on overflow space as needed
• Participate in and facilitate regional customer meeting
• Work with management to ensure that all OOS activities are tracked, logged, and quoted for customer approval
• Must have the ability to mine and analyze data in order to generate reports
• Provide work direction and coordinate the schedules and activities on a daily basis.
• Perform all other duties as required by Management

Qualifications and Skills

• Assertive, energetic, and tireless entrepreneurial spirit
• Strong focus on customer relationship building
• Knowledge of warehousing operations +5 years of experience.
• Ability to coordinate intra-departmental functions, synthesize and meet common objectives
• Leadership experience and capability within project execution and service delivery