Senior VP, Government Solutions Client Service

BNY; Florida; On-site; USD 180,000 - 240,000; Full time

Job summary

BNY is seeking a Senior Vice President, Client Service Executive – Government Solutions to lead client relationships within Corporate Trust. Location options include Lake Mary, FL, Washington, DC, or New York, NY, with a focus on exceptional service, retention, and long-term client success.

The role requires 7–10 years in client relationships, strong communication and strategic thinking, and a deep understanding of Corporate Trust products and risk governance.

Qualifications

• 7–10 years in client service or relationship management in Corporate Trust or related financial services.
• Bachelor's degree required; MBA preferred for advanced leadership responsibilities.
• Proven track record in client retention and delivering service excellence.

Responsibilities

• Serve as primary service escalation for a portfolio of high-value clients with proactive, solution-oriented support.
• Develop and execute client retention strategies to strengthen relationships and expand engagement.
• Monitor client health through reviews and metrics, identifying risks and taking preventative actions.
• Collaborate with Operations, Product, Risk, and Legal to deliver seamless client service.
• Partner with Client Coverage Sales and Relationship Management to drive service success.
• Anticipate client needs, stay informed on market and regulatory changes, and offer insights.

Skills

Client relationships

Communication

Strategic mindset

Problem solving

Corporate Trust knowledge

Education

Bachelor's degree

MBA preferred

Job description

BNY is seeking a Senior Vice President, Client Service Executive – Government Solutions to lead client relationships within Corporate Trust. Location options include Lake Mary, FL, Washington, DC, or New York, NY, with a focus on exceptional service, retention, and long-term client success.

The role requires 7–10 years in client relationships, strong communication and strategic thinking, and a deep understanding of Corporate Trust products and risk governance.