Senior VP, Client Service — Prime Services

BNY; New York (NY); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Vacation and sick time

Annual bonus

Job summary

BNY seeks an SVP, Client Service Manager for its Prime Services team in New York to manage high-value client relationships and ensure delivery of services across clearing, financing, and collateral management.

The role requires 10+ years in client service or relationship management within prime brokerage or financial services, with strong communication, risk awareness, and FINRA 7/63 qualifications.

Qualifications

• 10+ years in Client Service or Relationship Management in prime brokerage or financial services.
• Deep knowledge of prime brokerage and prime custody.
• Strong communication, organization, and time management.
• Ability to manage complex client relationships in fast-paced environments.
• FINRA Series 7 and 63 required.

Responsibilities

• Manage day‑to‑day client relationships and respond to inquiries promptly.
• Drive client satisfaction through proactive service, issue resolution, and escalation management.
• Ensure adherence to contractual obligations, operational policies, risk controls, and KYC requirements.
• Advise clients on industry best practices, product solutions, and regulatory developments.
• Partnering with Relationship Managers to support client strategy and growth initiatives.
• Coordinating across internal teams to deliver seamless service and maintain awareness of client activity throughout the firm.
• Mentoring junior Client Service professionals and contributing to broader team objectives.

Skills

Client Relationships

Relationship Management

Communication

KYC and Compliance

Regulatory Knowledge

Negotiation

Strategic Thinking

Team Mentoring

Job description

BNY seeks an SVP, Client Service Manager for its Prime Services team in New York to manage high-value client relationships and ensure delivery of services across clearing, financing, and collateral management.

The role requires 10+ years in client service or relationship management within prime brokerage or financial services, with strong communication, risk awareness, and FINRA 7/63 qualifications.