Director, Government Solutions Client Services Leader

BNY Mellon; Town of Florida (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

BNY Mellon is seeking a Director, Client Service Executive Manager - Government Solutions to lead client relationships within Corporate Trust. The role focuses on outstanding service, retention, and long-term client success across a portfolio of high-value clients.

Located in Lake Mary, FL, Washington, DC, or New York, NY, the role requires 10–15 years in client service/risk management and a client-obsessed approach to deliver service excellence and growth opportunities.

Qualifications

• 10-15 years of client service or relationship management experience in the Corporate Trust or related financial services industry.
• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
• Exceptional communication, negotiation, and problem-solving skills.
• Strategic mindset with the ability to analyze client health metrics and translate insights into action.

Responsibilities

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
• Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
• Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills

Client service

Relationship management

Communication

Negotiation

Problem-solving

Strategic thinking

Governance

Risk management

Compliance

Cross-functional collaboration

Education

Bachelor's degree

MBA

Job description

BNY Mellon is seeking a Director, Client Service Executive Manager - Government Solutions to lead client relationships within Corporate Trust. The role focuses on outstanding service, retention, and long-term client success across a portfolio of high-value clients.

Located in Lake Mary, FL, Washington, DC, or New York, NY, the role requires 10–15 years in client service/risk management and a client-obsessed approach to deliver service excellence and growth opportunities.