Senior VP, Government Solutions Client Service Leader

BNY Mellon; Town of Florida (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon seeks a Senior Vice President, Client Service Executive for Government Solutions within Corporate Trust. Location options include Lake Mary, FL, Washington, DC, or New York, NY.

You will lead service delivery for a portfolio of high-value clients, drive retention, and collaborate across Operations, Risk, and Legal to ensure governance and compliance. The role emphasizes client-obsessed service, proactive issue resolution, and strategic health metric reviews to mitigate risk while

Qualifications

• 7-10 years of client service or relationship management experience in the Corporate Trust or related financial services industry.
• Bachelor's degree or the equivalent combination of education and experience; MBA preferred.
• Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
• Exceptional communication, negotiation, and problem-solving skills.
• Strategic mindset with the ability to analyze client health metrics and translate insights into action.
• Deep understanding of Corporate Trust products, market dynamics, and operational processes.
• Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.

Responsibilities

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
• Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
• Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills

Client service

Relationship management

Communication

Negotiation

Problem solving

Strategic thinking

Governance & compliance

Cross-functional collaboration

Industry knowledge

MBA awareness

Education

Bachelor's degree

MBA

Job description

BNY Mellon seeks a Senior Vice President, Client Service Executive for Government Solutions within Corporate Trust. Location options include Lake Mary, FL, Washington, DC, or New York, NY.

You will lead service delivery for a portfolio of high-value clients, drive retention, and collaborate across Operations, Risk, and Legal to ensure governance and compliance. The role emphasizes client-obsessed service, proactive issue resolution, and strategic health metric reviews to mitigate risk while