Director, Client Service Executive Manager - Government Solutions

BNY Mellon; Town of Florida (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

BNY Mellon is seeking a Director, Client Service Executive Manager - Government Solutions to lead client relationships within Corporate Trust. The role focuses on outstanding service, retention, and long-term client success across a portfolio of high-value clients.

Located in Lake Mary, FL, Washington, DC, or New York, NY, the role requires 10–15 years in client service/risk management and a client-obsessed approach to deliver service excellence and growth opportunities.

Qualifications

• 10-15 years of client service or relationship management experience in the Corporate Trust or related financial services industry.
• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
• Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
• Exceptional communication, negotiation, and problem-solving skills.
• Strategic mindset with the ability to analyze client health metrics and translate insights into action.

Responsibilities

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
• Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
• Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills

Client service

Relationship management

Communication

Negotiation

Problem-solving

Strategic thinking

Governance

Risk management

Compliance

Cross-functional collaboration

Education

Bachelor's degree

MBA

Job description

We're seeking a future team member for the role of Director, Client Service Executive Manager - Government Solutions to join our Corporate Trust team. This role is located in Lake Mary, FL, Washington, DC, or New York, NY.

What we do:

BNY's Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.

Summary:

Seeking an experienced Client Service Executive Manager with 10-15 years in client relationships and Corporate Trust, focused on outstanding client service, retention, and long-term success. Known for a client-obsessed approach, fostering trusted partnerships, and aligning service delivery with strategic client goals.

Key Responsibilities:

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.


• Develop an execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.


• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.


• Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.


• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.


• Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.


• Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.


• Uphold the highest standards of governance, risk management, and compliance in every client interaction.

Skills & Qualifications:

• 10-15 years of client service or relationship management experience in the Corporate Trust or related financial services industry with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred.


• Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.


• Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.


• Exceptional communication, negotiation, and problem-solving skills.


• Strategic mindset with the ability to analyze client health metrics and translate insights into action.


• Deep understanding of Corporate Trust products, market dynamics, and operational processes.


• Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.

Core Competencies:

• Client Advocacy


• Relationship Management and/or Service Management


• Problem Resolution


• Strategic Planning


• Risk & Compliance Awareness


• Cross-Functional Collaboration