Director, Client Services – Government Solutions

BNY; Florida; Vor Ort; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Paid time off

Zusammenfassung

BNY is seeking a Director, Client Service Executive Manager – Government Solutions to join our Corporate Trust team. This role can be located in Lake Mary, FL, Washington, DC, or New York, NY, and reports to the Client Service leadership.

You will lead high-value client relationships, drive retention, and ensure governance, risk, and compliance in all client interactions. The ideal candidate has 10–15 years in client service within Corporate Trust or related financial services, with 3–5 years in

Qualifikationen

• 10-15 years of client service or relationship management experience in Corporate Trust or related financial services.
• 3-5 years of management experience preferred.
• Bachelor's degree or equivalent required; MBA preferred.

Aufgaben

• Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive service.
• Develop and execute client retention strategies that strengthen relationships and expand engagement opportunities.
• Monitor and assess client health through regular reviews, metrics and feedback loops, identifying risks and preventative actions.
• Collaborate with Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
• Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future opportunities.
• Anticipate client needs and stay informed on market trends, regulatory changes, and internal changes, offering insights and solutions.

Kenntnisse

Relationship management

Client service leadership

Governance & risk

Communication skills

Strategic thinking

Ausbildung

Bachelor's degree or higher

MBA preferred

Jobbeschreibung

BNY is seeking a Director, Client Service Executive Manager – Government Solutions to join our Corporate Trust team. This role can be located in Lake Mary, FL, Washington, DC, or New York, NY, and reports to the Client Service leadership.

You will lead high-value client relationships, drive retention, and ensure governance, risk, and compliance in all client interactions. The ideal candidate has 10–15 years in client service within Corporate Trust or related financial services, with 3–5 years in