Senior VP – Fraud Operations Lead

Citigroup Inc.; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citigroup Inc. in Jacksonville, FL seeks a senior Fraud Operations Lead Analyst to drive the development of fraud management policies and manage a key portfolio component. You will coach staff, balance risk and customer impact, and ensure comprehensive controls across the fraud lifecycle.

The role requires 6–10 years in a related field, senior-level experience, and strong communication. It emphasizes policy implementation, change management, and ethical decision-making in a global financial

Qualifications

• 6–10 years of experience in fraud or related role.
• Senior level experience preferred.
• Expert in at least one area of fraud function.
• Strong written and verbal communication.
• Ability to remain unbiased in a diverse environment.

Responsibilities

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio.
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies.
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions.
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals.
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric.
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Fraud management

Communication

Unbiased decision making

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citigroup Inc. in Jacksonville, FL seeks a senior Fraud Operations Lead Analyst to drive the development of fraud management policies and manage a key portfolio component. You will coach staff, balance risk and customer impact, and ensure comprehensive controls across the fraud lifecycle.

The role requires 6–10 years in a related field, senior-level experience, and strong communication. It emphasizes policy implementation, change management, and ethical decision-making in a global financial