Fraud Operation Lead Analyst - Vice President

Citigroup Inc.; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citigroup Inc. in Jacksonville, FL seeks a senior Fraud Operations Lead Analyst to drive the development of fraud management policies and manage a key portfolio component. You will coach staff, balance risk and customer impact, and ensure comprehensive controls across the fraud lifecycle.

The role requires 6–10 years in a related field, senior-level experience, and strong communication. It emphasizes policy implementation, change management, and ethical decision-making in a global financial

Qualifications

• 6–10 years of experience in fraud or related role.
• Senior level experience preferred.
• Expert in at least one area of fraud function.
• Strong written and verbal communication.
• Ability to remain unbiased in a diverse environment.

Responsibilities

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio.
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies.
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions.
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals.
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric.
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Fraud management

Communication

Unbiased decision making

Education

Bachelor’s degree

Master’s degree preferred

Job description

The Fraud Operations Lead Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 6-10 years of experience in a related role
• Senior level experience in a similar position preferred
• Expert in the subject of at least one area of the function
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

Primary Location

Jacksonville Florida United States

Primary Location Full Time Salary Range

$93,440.00 - $140,160.00

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.