VP Fraud Operations Lead: Strategy & Risk Analytics

Citigroup

Jacksonville (FL)

On-site

USD 93,000 - 140,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical benefits

401(k)

Wellness programs

Paid time off

Job summary

Citi in Jacksonville, FL seeks a Fraud Operations Lead Analyst to advance fraud management policies and supervise decision quality across the portfolio. You will balance risk and customer impact while guiding analysts and coordinating with the Operations - Services team.

The role requires senior expertise, strong communication, and the ability to drive compliant, effective fraud controls to minimize losses.

Qualifications

6–10 years of experience in a related role.
Senior level experience in a similar position preferred.
Expert in the subject of at least one area of the function.
Clear and concise written and verbal communication.
Ability to remain unbiased in a diverse working environment.

Responsibilities

Lead Fraud Management projects and manage a component of the fraud loss portfolio.
Contribute to development of fraud policies, processes, procedures, tactics and strategies.
Advise or coach new or lower level personnel and ensure decisions are appropriate.
Identify fraud detection issues and provide analytical/modeling solutions.
Participate in change management initiatives and monitor implementation of objectives.
Manage detection strategies to mitigate losses balancing risk and customer needs.