Fraud Operations Leader — Strategy & Loss Mitigation

Citi; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citi is seeking a Fraud Operation Senior Manager in Jacksonville, FL to lead one or more teams within the fraud loss portfolio and drive risk-aware decisions. The role emphasizes customer-centric balance, policy adherence, and budget management, with a focus on reducing fraud losses through effective leadership and process execution.

Responsibilities include performance evaluation, strategic planning, and ensuring compliance with regulations and Citi policies, while fostering a diverse, ethical,

Qualifications

• 6-10 years of experience in a people manager role.
• Basic knowledge of the Fraud industry required.
• Demonstrated ability to persuade and influence others.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Manage one or more teams and a component of the fraud loss portfolio.
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance.
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses.
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions.
• Provide evaluative judgment based on information analysis in complicated and unique situations.
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities.
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Job description

Citi is seeking a Fraud Operation Senior Manager in Jacksonville, FL to lead one or more teams within the fraud loss portfolio and drive risk-aware decisions. The role emphasizes customer-centric balance, policy adherence, and budget management, with a focus on reducing fraud losses through effective leadership and process execution.

Responsibilities include performance evaluation, strategic planning, and ensuring compliance with regulations and Citi policies, while fostering a diverse, ethical,