Senior Fraud Operations Lead Analyst

Citi; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a Fraud Operations Lead Analyst in Jacksonville, FL. This senior role drives fraud policy development and leads projects within the fraud loss portfolio, balancing risk with customer impact.

The incumbent oversees detection strategies, coaches staff, and ensures compliant decision-making, with strong emphasis on risk management and operational objectives within Citi's global framework.

Qualifications

• 6-10 years of experience in a related role.
• Senior level experience in a similar position preferred.
• Expert in the subject of at least one area of the function.
• Clear and concise written and verbal communication.
• Unbiased in a diverse working environment.

Responsibilities

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio.
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies.
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions.
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals.
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric.
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies.
• Assess risk in business decisions with emphasis on the firm’s reputation and safeguarding Citi.

Skills

6-10 years experience

Senior level

Subject matter expert

Clear communication

Diversity & bias awareness

Education

Bachelor’s degree

Master’s degree preferred

Job description

Citi is seeking a Fraud Operations Lead Analyst in Jacksonville, FL. This senior role drives fraud policy development and leads projects within the fraud loss portfolio, balancing risk with customer impact.

The incumbent oversees detection strategies, coaches staff, and ensures compliant decision-making, with strong emphasis on risk management and operational objectives within Citi's global framework.