Senior VP, Client Services & Claims Operations (Remote)

Sedgwick Claims Management Services; Baton Rouge (LA); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Sedgwick is seeking a Vice President of Client Services - Claim Operations to oversee administrative, managerial, and client relationships in the assigned region. The role focuses on contract compliance, budgeting, and staff planning across national accounts.

Qualifications include a Bachelor's in Risk Management or related field, with 10 years' experience and leadership in claims. The role requires strong communication, problem solving, and negotiation skills and offers hybrid work arrangements.

Qualifications

• Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred.
• Advance degree with professional designation (i.e. CPCU, AIC, ARM) preferred.
• Ten (10) years related experience or equivalent combination of experience and education required.

Responsibilities

• Ensures contract compliance within an assigned region/Business Unit.
• Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region.
• Responsible for client knowledge including threatened status and relationship with the company within an assigned region.
• Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region.
• Ensures compliance with corporate guidelines.
• Responsible for business planning and budgeting within an assigned region.
• Plans for staffing needs including succession, bench-strength, and new business within an assigned region.
• Supports client relationships, builds executive relationships, and supports internal relationships.
• Supports business development and organization's quality program(s) and performs other duties as assigned.
• Travels as required.

Skills

Communication

Leadership

Analytical thinking

Organizational skills

Negotiation

Teamwork

Presentation skills

PC literacy

Education

Bachelor's degree in Risk Management/Business Administration/Finance

Advanced degree / professional designation (CPCU, AIC, ARM) preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Vice President of Client Services - Claim Operations to oversee administrative, managerial, and client relationships in the assigned region. The role focuses on contract compliance, budgeting, and staff planning across national accounts.

Qualifications include a Bachelor's in Risk Management or related field, with 10 years' experience and leadership in claims. The role requires strong communication, problem solving, and negotiation skills and offers hybrid work arrangements.