VP, Client Services & Claims Operations

Sedgwick; Baton Rouge (LA); On-site; USD 120,000 - 190,000; Full time

Job summary

Sedgwick is seeking a Vice President, Client Services - Claim Operations to lead client relationships within the assigned region. You will oversee administrative and financial activities, ensure contract compliance, and guide staffing and budgeting initiatives to support growth and service excellence.

The role emphasizes strong leadership, excellent communication, and the ability to develop executive-level relationships while coordinating cross-functionally across teams.

Qualifications

• Bachelor's degree in Risk Management, Business Administration or Finance preferred.
• Advanced degree with professional designation (i.e. CPCU, AIC, ARM) preferred.
• Ten (10) years related experience or equivalent combination of experience and education.
• Three (3) years Area Account Executive experience on national accounts.
• Five (5) years claims/supervisory experience.

Responsibilities

• Oversee administrative, managerial and client relationships within the assigned region/Business Unit.
• Ensure contract compliance within an assigned region/Business Unit.
• Provide financial oversight including accounts receivable, invoicing and pricing support within an assigned region.
• Maintain client knowledge including threatened status and relationships with the company.
• Endorse timely renewal processes; negotiate and support new contracts within the region.
• Ensure compliance with corporate guidelines and participate in budgeting and planning.
• Plan staffing needs including succession and bench-strength for new business.
• Support client relationships and executive relationships; assist internal coordination.
• Support business development and quality programs; travel as required.

Skills

Client relationship management

Leadership

Financial acumen

Communication skills

Negotiation facilitation

Team collaboration

Analytical skills

Planning/budgeting

Attention to detail

Problem solving

Education

Bachelor's degree in Risk Management/Business Admin/Finance

Advanced degree or professional designation (CPCU/AIC/ARM) preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Vice President, Client Services - Claim Operations to lead client relationships within the assigned region. You will oversee administrative and financial activities, ensure contract compliance, and guide staffing and budgeting initiatives to support growth and service excellence.

The role emphasizes strong leadership, excellent communication, and the ability to develop executive-level relationships while coordinating cross-functionally across teams.