Director of Operations & Claims Leadership

Sedgwick Claims Management Services Ltd; Irving (TX); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with matching

Paid time off

Job summary

Sedgwick is seeking an experienced Dir Operations to lead operations across multiple offices in the Irving, TX area. The role requires in-depth claims knowledge, strong leadership, and strategic planning to ensure high-quality service and compliance with client needs.

The position involves staffing, training, budget and P&L oversight, and collaboration with sales and client services while supporting a hybrid work arrangement with onsite presence at our Irving center.

Qualifications

• Bachelor's degree is preferred.
• CPCU/ARM/AIM/AIC certifications are preferred.
• Ten years of related experience with seven years in claims management and four years in supervision.

Responsibilities

• Oversee operations management for multiple offices.
• Establish policies to ensure compliance with best practices and client requirements.
• Monitor performance reports and drive business plans/goals for locations.
• Coordinate sales and client service efforts.
• Lead staffing, training and colleague development; manage budget/P&L.

Skills

Claims knowledge

Leadership

Communication

Analytical skills

Organizational skills

Negotiation

Teamwork

Education

Bachelor's degree

Licenses/Certifications preferred (CPCU/ARM/AIM/AIC)

Tools

Microsoft Office

Job description

Sedgwick is seeking an experienced Dir Operations to lead operations across multiple offices in the Irving, TX area. The role requires in-depth claims knowledge, strong leadership, and strategic planning to ensure high-quality service and compliance with client needs.

The position involves staffing, training, budget and P&L oversight, and collaboration with sales and client services while supporting a hybrid work arrangement with onsite presence at our Irving center.