Vice President Client Services - Claim Operations (Must Reside in LA)

Sedgwick; Baton Rouge (LA); On-site; USD 120,000 - 190,000; Full time

Job summary

Sedgwick is seeking a Vice President, Client Services - Claim Operations to lead client relationships within the assigned region. You will oversee administrative and financial activities, ensure contract compliance, and guide staffing and budgeting initiatives to support growth and service excellence.

The role emphasizes strong leadership, excellent communication, and the ability to develop executive-level relationships while coordinating cross-functionally across teams.

Qualifications

• Bachelor's degree in Risk Management, Business Administration or Finance preferred.
• Advanced degree with professional designation (i.e. CPCU, AIC, ARM) preferred.
• Ten (10) years related experience or equivalent combination of experience and education.
• Three (3) years Area Account Executive experience on national accounts.
• Five (5) years claims/supervisory experience.

Responsibilities

• Oversee administrative, managerial and client relationships within the assigned region/Business Unit.
• Ensure contract compliance within an assigned region/Business Unit.
• Provide financial oversight including accounts receivable, invoicing and pricing support within an assigned region.
• Maintain client knowledge including threatened status and relationships with the company.
• Endorse timely renewal processes; negotiate and support new contracts within the region.
• Ensure compliance with corporate guidelines and participate in budgeting and planning.
• Plan staffing needs including succession and bench-strength for new business.
• Support client relationships and executive relationships; assist internal coordination.
• Support business development and quality programs; travel as required.

Skills

Client relationship management

Leadership

Financial acumen

Communication skills

Negotiation facilitation

Team collaboration

Analytical skills

Planning/budgeting

Attention to detail

Problem solving

Education

Bachelor's degree in Risk Management/Business Admin/Finance

Advanced degree or professional designation (CPCU/AIC/ARM) preferred

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Accolades

• Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
• Certified as a Great Place to Work®
• Fortune Best Workplaces in Financial Services & Insurance

Vice President Client Services - Claim Operations

Primary Purpose

To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned region/Business Unit.

Essential Functions and Responsibilities

• Ensures contract compliance within an assigned region/Business Unit.
• Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region.
• Responsible for client knowledge including threatened status and relationship with the company within an assigned region.
• Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region.
• Ensures compliance with corporate guidelines.
• Responsible for business planning and budgeting within an assigned region.
• Plans for staffing needs including succession, bench‑strength, and new business within an assigned region.
• Supports client relationships, builds executive relationships, and supports internal relationships.
• Supports business development and organization's quality program(s) and performs other duties as assigned.
• Travels as required.

Qualifications

Education & Licensing

Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree with professional designation (i.e. CPCU, AIC, ARM) preferred.

Experience

Ten (10) years related experience or equivalent combination of experience and education required to include three (3) years Area Account Executive experience on national accounts and five (5) years claims/supervisory experience.

Skills & Knowledge

• In-depth understanding of workers compensation, liability and disability
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

Computer keyboarding, travel as required

Auditory/Visual

Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.