Head of Operations & Claims (Hybrid)

Sedgwick Claims Management Services Ltd; Chicago (IL); Hybrid; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

PTO

Disability insurance

Life insurance

FSAs/HSA

Job summary

Sedgwick Claims Management Services Ltd in Chicago, IL is seeking an AVP of Operations to lead multiple offices, drive service quality, and ensure adherence to company standards across locations.

The role requires a 10+ year claims management background with at least 4 years of supervisory experience, strong leadership and communication skills, and proven analytical and budgeting acumen in a hybrid work environment.

Qualifications

• Bachelor's degree preferred; CPCU, ARM, AIM, and/or AIC certifications preferred.
• Ten (10) years of claims management experience required, including four (4) years supervisory experience.
• Strong technical claims knowledge and ability to lead teams.
• Excellent written and verbal communication; strong leadership and analytical skills.

Responsibilities

• Oversee operations management for multiple locations and ensure adherence to company standards.
• Establish policy, procedures, and business plans to achieve goals and ensure client service requirements.
• Monitor performance reports and coordinate sales and client service efforts.
• Administer staffing policies, develop personnel, and manage budget and P&L for assigned offices.
• Travel as required and support quality programs.

Skills

Technical claims knowledge

Leadership

Communication skills

Analytical skills

Organizational skills

Negotiation skills

Team collaboration

Education

Bachelor's degree

CPCU/ARM/AIM/AIC certifications

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd in Chicago, IL is seeking an AVP of Operations to lead multiple offices, drive service quality, and ensure adherence to company standards across locations.

The role requires a 10+ year claims management background with at least 4 years of supervisory experience, strong leadership and communication skills, and proven analytical and budgeting acumen in a hybrid work environment.