Senior VP: AI Employee Support Product Lead

Archer; Florida; Hybride; USD 180 000 - 250 000; Plein temps

Résumé du poste

Archer, in collaboration with BNY, seeks a Senior Vice President, AI Employee Support Product Owner to lead our People Enablement team. This role is based in Lake Mary, FL, Pittsburgh, PA, or NYC, NY, and is responsible for unifying HR support experiences through AI and automation.

The ideal candidate will translate complex enterprise workflows into scalable digital products, own the product backlog, and drive ROI through AI-driven self-service and efficient case routing.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Proven experience as a Product Owner or Product Manager within an agile delivery model, translating complex enterprise workflows into scalable digital products.
• Deep expertise in HR help desk architecture, AI-driven self-service tools, or natural language processing ecosystems, with ROI impact.
• Demonstrated leadership guiding cross-functional engineering, UX, and delivery squads toward high velocity and disciplined backlog management.

Responsabilités

• Lead strategy and execution to unify fragmented HR support experiences across AI, workflow automation, and case management.
• Architect and deploy self-service capabilities to move HR toward AI-first resolution of employee needs.
• Design scalable routing logic and NLP models to reduce effort and improve first-time-right issue resolution.
• Collaborate with SDGs, engineering pods, and executives to prioritize the product backlog and enforce readiness gates.

Connaissances

Product owner

Agile delivery

Stakeholder management

AI/HR tech

Leadership

Formation

Bachelor's degree

Outils

NLP platforms

Workflow automation

Description du poste

Archer, in collaboration with BNY, seeks a Senior Vice President, AI Employee Support Product Owner to lead our People Enablement team. This role is based in Lake Mary, FL, Pittsburgh, PA, or NYC, NY, and is responsible for unifying HR support experiences through AI and automation.

The ideal candidate will translate complex enterprise workflows into scalable digital products, own the product backlog, and drive ROI through AI-driven self-service and efficient case routing.