VP, AI Employee Support Product Strategy

BNY; Florida; On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon is seeking a Senior Vice President, AI Employee Support Product Owner to lead the People Enablement team. The role is based in multiple locations in the US: Lake Mary, FL; Pittsburgh, PA; and NYC, New York.

You will drive a unified HR support experience by merging AI, workflow automation, and case management into a seamless self-service journey, leveraging Eliza and Oracle. The ideal candidate will guide cross-functional squads and govern enterprise AI initiatives with discipline.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Proven experience as a Product Owner or Product Manager within an agile delivery model, translating complex enterprise workflows into scalable digital products.
• Deep expertise in HR help desk architecture, AI-driven self-service tools, or NLP ecosystems, with ROI and capacity savings track record.

Responsibilities

• Lead strategy and execution to unify HR support experiences across AI, workflow automation, and case management into a single self-service journey across Eliza and Oracle.
• Architect and deploy self-service capabilities to move toward an AI-first operating model.
• Design scalable routing logic and disambiguation models to reduce employee effort and improve first-time-right resolutions.
• Partner with Service Delivery Groups, engineering pods, and executives to prioritize the backlog and ensure readiness gates before deploying technology.

Skills

Product ownership

Agile delivery

HR help desk

AI self-service

NLP ecosystems

Leadership

Cross-functional leadership

Education

Bachelor's degree

Tools

Eliza

Oracle

Job description

We're seeking a future team member for the role of Senior Vice President, AI Employee Support Product Owner to join our People Enablement team. This role is in Lake Mary, FL; Pittsburgh, PA; or NYC, New York.

In this role, you'll make an impact in the following ways:

• Lead the strategy and execution to unify fragmented HR support experiences, bringing together AI, workflow automation, and case management into a single, intuitive support journey across Eliza and Oracle.
• Architect and deploy foundational agentic self-service capabilities, shifting the enterprise toward an AI-first operating model where employee needs are increasingly resolved through intelligent self-service rather than creating a manual case.
• Design scalable, automated routing logic and disambiguation models to reduce employee effort, accelerate first-time-right issue resolution, and lower the overall HR cost-to-serve.

• Partner closely with Service Delivery Groups (SDGs), engineering pods, and executive stakeholders to prioritize the product backlog, ensuring strict readiness gates are met before deploying technology to solve complex operational challenges.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• Proven experience as a Product Owner or Product Manager within an agile delivery model, successfully translating complex enterprise workflows into scalable digital products.
• Deep expertise in HR help desk architecture, AI-driven self-service tools, or natural language processing ecosystems, with a track record of driving tangible ROI and capacity savings.
  Exceptional strategic execution skills with the ability to navigate enterprise governance (e.g., AI Hub approvals), manage cross-functional stakeholders, and balance top-down mandates with bottom-up process simplification.
• Demonstrated leadership experience guiding cross-functional engineering, UX, and delivery squads, fostering a culture of high velocity, ruthless prioritization, and rigorous burndown discipline.