Senior Vice President, AI Employee Support Product Owner

Archer; Florida; Hybrid; USD 180,000 - 250,000; Full time

Job summary

Archer, in collaboration with BNY, seeks a Senior Vice President, AI Employee Support Product Owner to lead our People Enablement team. This role is based in Lake Mary, FL, Pittsburgh, PA, or NYC, NY, and is responsible for unifying HR support experiences through AI and automation.

The ideal candidate will translate complex enterprise workflows into scalable digital products, own the product backlog, and drive ROI through AI-driven self-service and efficient case routing.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• Proven experience as a Product Owner or Product Manager within an agile delivery model, translating complex enterprise workflows into scalable digital products.
• Deep expertise in HR help desk architecture, AI-driven self-service tools, or natural language processing ecosystems, with ROI impact.
• Demonstrated leadership guiding cross-functional engineering, UX, and delivery squads toward high velocity and disciplined backlog management.

Responsibilities

• Lead strategy and execution to unify fragmented HR support experiences across AI, workflow automation, and case management.
• Architect and deploy self-service capabilities to move HR toward AI-first resolution of employee needs.
• Design scalable routing logic and NLP models to reduce effort and improve first-time-right issue resolution.
• Collaborate with SDGs, engineering pods, and executives to prioritize the product backlog and enforce readiness gates.

Skills

Product owner

Agile delivery

Stakeholder management

AI/HR tech

Leadership

Education

Bachelor's degree

Tools

NLP platforms

Workflow automation

Job description

Archer is collaborating with BNY to connect them with exceptional professionals for this role.

We’re seeking a future team member for the role of Senior Vice President, AI Employee Support Product Owner to join our People Enablement team. This role is in Lake Mary, FL; Pittsburgh, PA; or NYC, New York.

In this role, you’ll make an impact in the following ways:

• Lead the strategy and execution to unify fragmented HR support experiences, bringing together AI, workflow automation, and case management into a single, intuitive support journey across Eliza and Oracle.
• Architect and deploy foundational agentic self-service capabilities, shifting the enterprise toward an AI-first operating model where employee needs are increasingly resolved through intelligent self-service rather than creating a manual case.
• Design scalable, automated routing logic and disambiguation models to reduce employee effort, accelerate first-time-right issue resolution, and lower the overall HR cost-to-serve.
• Partner closely with Service Delivery Groups (SDGs), engineering pods, and executive stakeholders to prioritize the product backlog, ensuring strict readiness gates are met before deploying technology to solve complex operational challenges.

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• Proven experience as a Product Owner or Product Manager within an agile delivery model, successfully translating complex enterprise workflows into scalable digital products.
• Deep expertise in HR help desk architecture, AI-driven self-service tools, or natural language processing ecosystems, with a track record of driving tangible ROI and capacity savings. Exceptional strategic execution skills with the ability to navigate enterprise governance (e.g., AI Hub approvals), manage cross-functional stakeholders, and balance top-down mandates with bottom-up process simplification.
• Demonstrated leadership experience guiding cross-functional engineering, UX, and delivery squads, fostering a culture of high velocity, ruthless prioritization, and rigorous burndown discipline.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.