Senior Voice Solutions Architect (Presales)

Segra; Charlotte (NC); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Life insurance

401(k) match

Flexible Spending Accounts

Tuition reimbursement

Gym reimbursements

Vacation/PTO

Paid holidays

Legal, accidental, hospital indemnity,

Identify theft protection

Pet insurance

Job summary

Segra is seeking a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert.

This high-impact, customer-facing role sits at the intersection of technology, sales, and solution design, with hybrid work options in Charlotte, NC or Kansas City, MO. You will partner with Sales and Sales Engineering to cover the full lifecycle from discovery through solution design and closing, delivering demonstrations, PoCs, and tailored voice solutions for

Qualifications

• 5+ years of experience in presales or technical role for Voice, UC, or Contact Center solutions.
• Strong knowledge of IP networking, telecommunications, and security concepts.
• Experience with solution design, deployment, and service activation in telecom/cloud environments.
• Ability to communicate complex technical concepts to technical and non-technical audiences including executives.

Responsibilities

• Serve as SME for Voice Solutions portfolio (Hosted/Cloud Voice, UCaaS, Contact Center, SIP).
• Lead technical discovery sessions, design scalable solutions, and deliver product demonstrations.
• Support PoCs, proposal development, and solution positioning.
• Act as trusted advisor to customers and internal stakeholders aligning with business/technical requirements.
• Partner with Sales to identify and develop opportunities within accounts.
• Deliver training and enablement to Sales and Sales Engineering teams.
• Develop technical playbooks, architecture guidance, and competitive materials.
• Collaborate with Product, Engineering, Operations, and Support to improve offerings and roadmap direction.
• Represent the company at customer meetings, presentations, and industry events.

Skills

Voice Solutions

UCaaS

IP Networking

Solution Design

Demo & Presentation

Sales Collaboration

Public Speaking

Education

Bachelor's degree in IT/Telecom/Engineering

Telecommunications certifications

Job description

Segra is seeking a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert.

This high-impact, customer-facing role sits at the intersection of technology, sales, and solution design, with hybrid work options in Charlotte, NC or Kansas City, MO. You will partner with Sales and Sales Engineering to cover the full lifecycle from discovery through solution design and closing, delivering demonstrations, PoCs, and tailored voice solutions for