Senior Voice Specialist

Segra; Charlotte (NC); Hybrid; USD 115,000 - 140,000; Full time

Benefits offered by this job

Life insurance

401(k) match

Flexible Spending Accounts

Tuition reimbursement

Gym reimbursements

Vacation/PTO

Paid holidays

Legal, accidental, hospital indemnity,

Identify theft protection

Pet insurance

Job summary

Segra is seeking a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert.

This high-impact, customer-facing role sits at the intersection of technology, sales, and solution design, with hybrid work options in Charlotte, NC or Kansas City, MO. You will partner with Sales and Sales Engineering to cover the full lifecycle from discovery through solution design and closing, delivering demonstrations, PoCs, and tailored voice solutions for

Qualifications

• 5+ years of experience in presales or technical role for Voice, UC, or Contact Center solutions.
• Strong knowledge of IP networking, telecommunications, and security concepts.
• Experience with solution design, deployment, and service activation in telecom/cloud environments.
• Ability to communicate complex technical concepts to technical and non-technical audiences including executives.

Responsibilities

• Serve as SME for Voice Solutions portfolio (Hosted/Cloud Voice, UCaaS, Contact Center, SIP).
• Lead technical discovery sessions, design scalable solutions, and deliver product demonstrations.
• Support PoCs, proposal development, and solution positioning.
• Act as trusted advisor to customers and internal stakeholders aligning with business/technical requirements.
• Partner with Sales to identify and develop opportunities within accounts.
• Deliver training and enablement to Sales and Sales Engineering teams.
• Develop technical playbooks, architecture guidance, and competitive materials.
• Collaborate with Product, Engineering, Operations, and Support to improve offerings and roadmap direction.
• Represent the company at customer meetings, presentations, and industry events.

Skills

Voice Solutions

UCaaS

IP Networking

Solution Design

Demo & Presentation

Sales Collaboration

Public Speaking

Education

Bachelor's degree in IT/Telecom/Engineering

Telecommunications certifications

Job description

Location - Charlotte, NC or Kansas City, MO (Hybrid)

We’re looking for a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert. This is a high-impact, customer-facing role for someone who thrives at the intersection of technology, sales, and solution design.

If you’re passionate about voice solutions and enjoy helping customers solve complex challenges while driving revenue, we’d love to connect.

As a key member of our presales organization, you will partner closely with Sales and Sales Engineering teams to support the full sales lifecycle—from discovery through solution design and closing.

Responsibilities

• Serve as a subject matter expert for our Voice Solutions portfolio, including Hosted/Cloud Voice, UCaaS, Contact Center, SIP, and related services


• Lead technical discovery sessions, design scalable solutions, and deliver compelling product demonstrations


• Support proof-of-concept validation, proposal development, and solution positioning


• Act as a trusted advisor to customers and internal stakeholders, ensuring solutions align with business and technical requirements


• Partner with Sales to help identify and develop new opportunities within existing and prospective accounts


• Deliver training and enablement to Sales and Sales Engineering teams to drive adoption and confidence in voice solutions


• Develop technical playbooks, architecture guidance, and competitive positioning materials


• Collaborate cross-functionally with Product, Engineering, Operations, and Support teams to improve offerings and influence roadmap direction


• Represent the company at customer meetings, presentations, and industry events

Qualifications

• 5+ years of experience supporting Voice, Unified Communications, or Contact Center solutions in a presales or technical role


• Strong knowledge of IP networking, telecommunications, and security concepts


• Experience with solution design, deployment, and service activation in a telecom or cloud environment


• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders


• Proven success partnering with sales teams to drive customer engagement and close business


• Experience creating and delivering presentations, demos, and technical training


• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred

• Bachelor’s degree in IT, Telecommunications, Engineering, or related field (or equivalent experience)


• Telecommunications certifications

Core Competencies

• Exceptional communication and presentation skills (written and verbal)


• Strong organizational skills with the ability to manage multiple priorities


• Ability to build and maintain strong internal and external relationships


• High level of accountability, ownership, and execution


• Adaptability in a dynamic, fast-paced environment


• Positive, customer-focused mindset with strong business acumen


• Demonstrates leadership, integrity, and professionalism

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

• Life insurance


• 401(k) match


• Flexible Spending/Health Savings Accounts


• Tuition and gym reimbursements


• Vacation/PTO, paid holidays, floating holidays


• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$115,000 - $140,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.