Senior Voice Specialist

Segra One Portal; Kansas City (MO); On-site; USD 115,000 - 126,000; Full time

Benefits offered by this job

Life insurance

401(k) match

Flexible Spending/Health Savings Accounts

Tuition and gym reimbursements

Job summary

Segra One Portal is seeking a Sr. Voice Specialist to act as a trusted technical advisor in our Enterprise Sales organization. This pivotal role involves serving as a subject matter expert on our Voice Solutions portfolio, driving customer engagement, and collaborating with various teams to ensure successful solutions.

Successful candidates will have a strong background in telecommunications and ability to communicate complex concepts effectively. A competitive benefits package is offered, including life insurance and 401(k) matching.

Qualifications

• 5+ years of experience supporting Voice, Unified Communications, or Contact Center solutions.
• Strong knowledge of IP networking and telecommunications.
• Ability to communicate technical concepts to diverse audiences.

Responsibilities

• Serve as subject matter expert for Voice Solutions.
• Lead technical discovery sessions and deliver product demonstrations.
• Support proposal development and solution positioning.

Skills

Voice Solutions expertise

Technical communication

Solution design experience

Sales collaboration

Organizational skills

Education

Bachelor's degree in IT, Telecommunications, Engineering or equivalent

Job description

Title

Sr. Voice Specialist

Location

Charlotte, NC or Kansas City, MO (Hybrid)

We’re looking for a Sr. Voice Specialist to support our Enterprise Sales organization as a trusted technical advisor and product expert. This is a high-impact, customer-facing role for someone who thrives at the intersection of technology, sales, and solution design. If you’re passionate about voice solutions and enjoy helping customers solve complex challenges while driving revenue, we’d love to connect.

As a key member of our presales organization, you will partner closely with Sales and Sales Engineering teams to support the full sales lifecycle—from discovery through solution design and closing.

Responsibilities

• Serve as a subject matter expert for our Voice Solutions portfolio, including Hosted/Cloud Voice, UCaaS, Contact Center, SIP, and related services
• Lead technical discovery sessions, design scalable solutions, and deliver compelling product demonstrations
• Support proof-of-concept validation, proposal development, and solution positioning
• Act as a trusted advisor to customers and internal stakeholders, ensuring solutions align with business and technical requirements
• Partner with Sales to help identify and develop new opportunities within existing and prospective accounts
• Deliver training and enablement to Sales and Sales Engineering teams to drive adoption and confidence in voice solutions
• Develop technical playbooks, architecture guidance, and competitive positioning materials
• Collaborate cross-functionally with Product, Engineering, Operations, and Support teams to improve offerings and influence roadmap direction, and represent the company at customer meetings, presentations, and industry events

Qualifications

• 5+ years of experience supporting Voice, Unified Communications, or Contact Center solutions in a presales or technical role
• Strong knowledge of IP networking, telecommunications, and security concepts
• Experience with solution design, deployment, and service activation in a telecom or cloud environment
• Ability to clearly communicate complex technical concepts to both technical and non-technical audiences, including executive stakeholders
• Proven success partnering with sales teams to drive customer engagement and close business
• Experience creating and delivering presentations, demos, and technical training
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Preferred

• Bachelor’s degree in IT, Telecommunications, Engineering, or related field (or equivalent experience)
• Telecommunications certifications

Core Competencies

• Exceptional communication and presentation skills (written and verbal)
• Strong organizational skills with the ability to manage multiple priorities
• Ability to build and maintain strong internal and external relationships
• High level of accountability, ownership, and execution
• Adaptability in a dynamic, fast-paced environment
• Positive, customer-focused mindset with strong business acumen
• Demonstrates leadership, integrity, and professionalism

About Segra

Segra owns and operates a wide and dense fiber‑optic infrastructure footprint that provides state‑of‑the‑art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry‑leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer‑focused solutions for over 125 years. At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber‑enabled technologies, driven by our customer‑first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview

Segra offers a very robust benefits package to our full‑time employees, some of which include:

• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Legal, accidental, hospital indemnity, identity theft, pet insurance

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well‑being through programs supporting physical, mental, financial, and social wellness.

Our Commitment to Equality

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non‑merit factor.

Salary Range

$115,000 - $126,000