Senior Solution Architect, Voice Security & CX Innovator

Verizon; Cary (NC); Hybrid; USD 124,500 - 239,000; Full time

Job summary

Verizon is seeking a forward-thinking Solution Architect specializing in Customer Experience with deep Voice Security expertise to modernize and deliver end-to-end architectures. You will drive innovation, craft design documentation, and lead demonstrations with CEx teams to translate business needs into tangible technical outcomes.

The role emphasizes collaboration with sales, engineering, and product teams, leveraging AI-driven tools and cloud communications to enhance customer journeys across

Qualifications

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience.
• Four or more years of experience in Architecture design and implementation.
• Proven experience as a Solution Architect or Sales Engineer in the Voice Security space.
• Ability to understand and align solutions with different market segments and audiences.
• Demonstrated expertise in Voice Security (e.g. VIAA, SecureLogix).
• Strong understanding of cloud communications, telephony, SIP, IVR, omnichannel routing, workforce engagement, and customer experience design.
• Familiarity with AI-driven tools such as chatbots, virtual agents, and NLU platforms.
• Exceptional communication, presentation, and interpersonal skills.
• Expertise in government compliance and contracting.

Responsibilities

• Serve as a subject matter expert in Voice Security technologies.
• Translate customer business requirements into end-to-end technology architectures and designs.
• Take designs through peer review and approval processes (SOAR, DLM).
• Create internal and external documentation for selling and hand-off to implementation teams.
• Collaborate with sellers and account teams to deliver sellable and implementable solutions.
• Deliver live demonstrations and technical workshops showcasing portfolio capabilities.
• Act as a trusted advisor to customers aligning solutions with business outcomes.
• Maintain broad technical knowledge across key platforms and vendors.

Skills

Voice Security

Solution Design

Peer Review

DLM

SOAR

Documentation

Sales Collaboration

Demos & Workshops

Trusted Advisor

CEx portfolio knowledge

Education

Bachelor's degree

Tools

VIAA

SecureLogix

Job description

Verizon is seeking a forward-thinking Solution Architect specializing in Customer Experience with deep Voice Security expertise to modernize and deliver end-to-end architectures. You will drive innovation, craft design documentation, and lead demonstrations with CEx teams to translate business needs into tangible technical outcomes.

The role emphasizes collaboration with sales, engineering, and product teams, leveraging AI-driven tools and cloud communications to enhance customer journeys across