Senior Voice AI Engineer (IVR/Convo AI) — Remote

Brooksource; Nashville (TN); Remote; USD 96,000 - 110,000; Full time

Job summary

Eight Eleven Group seeks a Senior Conversational AI Engineer to lead development and maintenance of an enterprise lightning voice agent platform. This long‑term remote contract role requires hands‑on ownership of Cognigy.AI, NICE CXone, and backend integrations to ensure production stability and scalable performance.

You will design and deploy AI workflows, IVR scripts, RESTful APIs, and cross‑system integrations while troubleshooting complex production issues, and collaborating with

Qualifications

• Experience delivering enterprise‑grade conversational AI agents and voice bots.
• Proficiency with Cognigy.AI or similar platforms and IVR workflows.
• Strong REST API design, JSON integrations, webhooks, and OAuth 2.0 authentication.

Responsibilities

• Own development, configuration, and maintenance of enterprise AI agents and voice solutions.
• Design and deploy AI workflows, IVR scripts, prompts, and call routing logic.
• Improve AI capabilities, including NLU, context handling, and LLM integrations.
• Troubleshoot production issues across multiple platforms and integrations.

Skills

Conversational AI

API integration

JavaScript/TypeScript

Python

SQL

NLU

LLMs

OAuth 2.0

REST APIs

Education

Bachelor's degree

Tools

Cognigy.AI

NICE CXone

AWS

Azure

Job description

Eight Eleven Group seeks a Senior Conversational AI Engineer to lead development and maintenance of an enterprise lightning voice agent platform. This long‑term remote contract role requires hands‑on ownership of Cognigy.AI, NICE CXone, and backend integrations to ensure production stability and scalable performance.

You will design and deploy AI workflows, IVR scripts, RESTful APIs, and cross‑system integrations while troubleshooting complex production issues, and collaborating with