Remote Cognigy & NICE CXone IVR Engineer

Cognizant Technology Solutions Corporation

Santa Fe (NM)

Remote

USD 100,000 - 130,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Paid time off

401(k) plan

Disability insurance

Parental leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking a NICE CXone Engineer to design, build, and deploy IVR/Conversational flows on Cognigy with integrated CRM and data sources. You will work on OTP/MFA authentication, GraphQL/REST API integrations, and microservices-based architecture within enterprise governance.

This remote USA role requires strong collaboration with AI/IVR specialists and QA engineers to ensure scalable, reliable call flows.

Qualifications

Experience developing IVR/conversational flows on Cognigy or comparable platforms
Working knowledge of GraphQL and REST API integration patterns
Experience in developing Complex self-services in IVR/IVA.
Experience with authentication flows (OTP/MFA) in a telephony or conversational context
Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
Understanding of microservices architecture principles
Experience with automation testing frameworks for conversational/IVR flows
Ability to work within enterprise governance frameworks (access management, architecture review processes)

Responsibilities

Build and configure IVR call flows within Cognigy, including MVP call flows, OTP authentication flows, and self-service journeys
Translate caller journey designs and low-level application architecture into functioning conversational flows
Implement and configure OTP/MFA within call flow logic
Integrate call flows with CRM data systems for personalized/contextual caller experiences
Support integration with NICE CXone in coordination with the technical consultant and designer
Participate in automation testing of call flows to ensure quality and reliability before release
Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
Support Data Lake integration for reporting and analytics purposes
Work within Cognigy environment architecture, governance, risk, and compliance standards
Contribute to out-of-the-box and custom reporting requirements as needed