Conversational AI Architect/ Voice AI Architect :: Remote

Software Technology, Inc. (STI); United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Software Technology, Inc. (STI) seeks a senior contributor to drive the development and deployment of voice agents and IVR systems. You will work across conversational and agent workflows, assessing technical issues and product feasibility while coordinating with cloud services and contact-center integrations.

The role requires leadership across teams, strong problem-solving, and experience with major contact center platforms to deliver robust, scalable solutions.

Qualifications

• Experience with voice agents and IVR systems.
• Familiar with cloud services on AWS/Azure/Google.
• Ability to oversee conversational and Agent workflows and evaluate products.

Responsibilities

• Oversee conversational workflows and agent workflows.
• Evaluate product capabilities and resolve cross-functional issues.
• Coordinate integration of voice agents with cloud services.

Skills

Voice agents development

IVR systems

Tools

PolyAI

Google Customer Engagement Suite

Amazon Connect

Microsoft Copilot Studio

NICE

Genesys

Five9

Cognigy

Replicant

Decagon

Assort Health

Hippocratic AI Eleven Labs

Job description

1. Voice Agents development and deployment – PolyAI or IVR system min 1 year exp

1. Agentic development
2. AWS/ Azure / Goolge services...
3. Senior enough to look at issues across conversational workflows, Agent workflows, technical issues and Product evaluation capability
4. Tools other than Poly AI: Google Customer Engagement Suite (formerly Dialogflow and Contact Center AI)
5. Amazon Connect
6. Microsoft (Nuance and Copilot Studio)
7. NICE, Genesys and Five9
8. Cognigy, Replicant, Decagon, Assort Health, Hippocratic AI Eleven Labs