Senior Conversational AI Implementation Engineer (Remote)

Latitude; Chicago (IL); Remote; USD 180,000 - 240,000; Full time

Job summary

Latitude seeks a Senior AI Implementation Engineer to design and deploy AI-powered customer experience solutions for enterprise clients. This hands-on role covers development, configuration, integration, testing, and deployment of conversational AI and automation, using Cognigy and related technologies in a remote USA setting.

You will translate business needs into production-ready solutions, collaborate with project teams, and ensure scalable, measurable outcomes across CCaaS platforms like

Qualifications

• 5+ years of software engineering or professional services experience.
• Hands-on implementation of conversational AI, virtual agents, or chatbots.
• Experience with Cognigy, PolyAI, Google CCAI, or similar.
• Strong JavaScript skills and API integrations (REST/JSON).
• Experience with LLMs and agentic workflows.
• Experience with CCaaS platforms and telephony integrations.
• Understanding of contact center concepts (IVR, ACD, routing).
• Experience with testing, deployments, and debugging.
• Ability to work independently and with clients.
• Strong communication and collaboration skills.

Responsibilities

• Build, configure, and deploy conversational AI solutions across voice and digital channels.
• Develop flows, intents, entities, and agent workflows.
• Configure and integrate LLM-powered capabilities.
• Implement AI agents and agentic workflows to automate interactions.
• Configure knowledge retrieval and RAG capabilities.
• Implement AI guardrails, validation, and escalation paths.
• Develop and optimize conversational experiences based on testing and feedback.
• Translate business requirements into production-ready solutions.
• Configure context management and data handling.

Skills

JavaScript

LLMs & AI agents

REST APIs

CCaaS Integration

Postman / API testing

Client-facing communication

Education

Bachelor's degree in Computer Science, Engineering, or equivalent

Tools

Cognigy

NICE CXone

Genesys Cloud

Python

TypeScript

Job description

Latitude seeks a Senior AI Implementation Engineer to design and deploy AI-powered customer experience solutions for enterprise clients. This hands-on role covers development, configuration, integration, testing, and deployment of conversational AI and automation, using Cognigy and related technologies in a remote USA setting.

You will translate business needs into production-ready solutions, collaborate with project teams, and ensure scalable, measurable outcomes across CCaaS platforms like