Remote Cognigy & NICE CXone IVR Engineer

Cognizant; Frankfort (KY); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays + PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an IVR Developer to join our conversational AI/IVR build team. You will design, build, and deploy call flow automation using the Cognigy platform, delivering self-service journeys and OTP authentication integrated with CRM data.

Work with a cross-functional team of lead developers, a conversational designer, and specialists to ensure quality, security, and data governance while supporting reporting via Data Lake integrations and enterprise APIs.

Qualifications

• Experience developing IVR/conversational flows (low-level, hands-on) on Cognigy or comparable platforms (Google Dialogflow, Nuance, Amazon Connect, etc.)
• Working knowledge of GraphQL and REST API integration patterns
• Experience in developing Complex self-services in IVR/IVA.
• Experience with authentication flows (OTP/MFA) in a telephony or conversational context
• Familiarity with NICE CXone and CRM data integration for real-time caller/customer context
• Understanding of microservices architecture principles
• Experience with automation testing frameworks for conversational/IVR flows
• Ability to work within enterprise governance frameworks (access management, architecture review processes)

Responsibilities

• Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys
• Translate caller journey designs and low-level application architecture into functioning conversational flows
• Implement and configure OTP/MFA within call flow logic
• Integrate call flows with CRM data systems for personalized/contextual caller experiences
• Support integration with NICE (contact center platform) in coordination with the technical consultant and designer
• Participate in automation testing of call flows to ensure quality and reliability before release
• Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations
• Support Data Lake integration for reporting and analytics purposes
• Work within defined Cognigy environment architecture, governance, risk, and compliance (GRC) standards, including access controls and Architecture Review Board (ARB) processes
• Contribute to out-of-the-box and custom reporting requirements as needed

Skills

IVR development

Cognigy

GraphQL

REST API

OTP MFA authentication

CRM data integration

NICE CXone

Automation testing

Microservices architecture

Access governance

Tools

Cognigy platform

Google Dialogflow

Nuance

Amazon Connect

Job description

Cognizant is seeking an IVR Developer to join our conversational AI/IVR build team. You will design, build, and deploy call flow automation using the Cognigy platform, delivering self-service journeys and OTP authentication integrated with CRM data.

Work with a cross-functional team of lead developers, a conversational designer, and specialists to ensure quality, security, and data governance while supporting reporting via Data Lake integrations and enterprise APIs.