Senior Software Engineer Genesys IVR & Conversational AI

myBridge Corporation; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

myBridge Corporation in Bedford, Kentucky, is seeking a Senior Software Engineer specialized in Genesys IVR and Conversational AI to design and maintain intelligent customer interaction solutions. You will develop IVR applications, integrate conversational AI, and build APIs to connect voice platforms with enterprise systems.

The role requires collaboration with product, AI, cloud, and contact-center teams to deliver reliable, scalable communication solutions on-site in Kentucky.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.

Skills

Genesys IVR

Conversational AI

REST APIs

Microservices

Contact center technologies

Speech recognition

NLP concepts

Webhooks

SQL

CI/CD

Git

Troubleshooting

Performance optimization

Education

Bachelor’s degree in Computer Science/Software Engineering/Information Technology

Job description

Senior Software Engineer Genesys IVR & Conversational AI

Bedford, Kentucky, United States

Medical Insurance, Dental Insurance, Vision Insurance

Contractor | On-site

Job Description

We are seeking a Senior Software Engineer specializing in Genesys IVR and Conversational AI to develop and maintain intelligent customer interaction solutions. The role will involve designing IVR applications, integrating conversational AI capabilities, developing APIs, connecting voice platforms with enterprise systems, and improving automated customer journeys. The engineer will collaborate with product, AI, cloud, and contact-center teams to deliver reliable and scalable communication solutions.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.

Skills

• Conversational AI
• Voice and chatbot technologies
• REST APIs
• Microservices
• Contact center technologies
• Speech recognition and NLP concepts
• Webhooks and system integrations
• SQL and databases
• CI/CD
• Git
• Troubleshooting and performance optimization