Senior VIP Client Experience Lead

TKO; Los Angeles (CA); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Health care

Retirement benefits

Paid time off

Job summary

On Location is seeking a Senior Client Experience Lead to manage premium suite clients and deliver personalized experiences from onboarding through on-site event delivery and post-event follow-up. You will coordinate hospitality, tickets, and guest information, and act as on-site support during LA28 and Super Bowl events, ensuring exceptional service.

The role requires strong client relationship skills, excellent communication, and willingness to work extended hours and weekends at live events.

Qualifications

• Experience in account management or client services.
• Strong relationship management and multitasking.
• Excellent communication and organisation.
• Willingness to work extended hours at live events.
• Comfort with CRM, ticketing systems.
• Ability to handle confidential information.

Responsibilities

• Manage day-to-day relationships with premium suite clients.
• Oversee the client journey from onboarding to event delivery.
• Coordinate hospitality, tickets, and guest information.
• Provide on-site support during LA28 Olympic & Paralympic Games and Super Bowl events.
• Gather client feedback and drive post-event follow-up.
• Work with Sales and Operations for coordinated delivery.

Skills

Account management

Client services

CRM systems

Communication

Organizational skills

Tools

CRM software

Job description

On Location is seeking a Senior Client Experience Lead to manage premium suite clients and deliver personalized experiences from onboarding through on-site event delivery and post-event follow-up. You will coordinate hospitality, tickets, and guest information, and act as on-site support during LA28 and Super Bowl events, ensuring exceptional service.

The role requires strong client relationship skills, excellent communication, and willingness to work extended hours and weekends at live events.