Senior Premium Client Experience Lead

World Wrestling Entertainment, Inc.; Los Angeles (CA); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid time off

Job summary

On Location is seeking a Senior Client Experience Lead to manage relationships with premium suite clients for LA28 Olympic/Paralympic Games and Super Bowl. You will supervise onboarding, on-site delivery, and post-event follow-up, coordinating with internal teams to ensure flawless experiences.

The role requires proactive relationship management, hands-on event support, and a client-centric approach to deliver high-quality hospitality and experiences. Evening and weekend work may be required.

Qualifications

• Experience in account management or a client-facing role.
• Strong relationship management and communication skills.
• Willingness to provide hands-on support at live events, including evenings and weekends.

Responsibilities

• Manage day-to-day relationships with premium suite clients from onboarding to post-event follow-up.
• Provide on-site client and event delivery support at LA28 and Super Bowl.
• Coordinate hospitality, ticketing, guest information and other client deliverables.
• Maintain CRM records and coordinate with Sales, Premium Client Experience, Operations and other teams.

Skills

Account management

Client services

Relationship management

Communication

Problem-solving

Event support

Tools

CRM software

Ticketing systems

Job description

On Location is seeking a Senior Client Experience Lead to manage relationships with premium suite clients for LA28 Olympic/Paralympic Games and Super Bowl. You will supervise onboarding, on-site delivery, and post-event follow-up, coordinating with internal teams to ensure flawless experiences.

The role requires proactive relationship management, hands-on event support, and a client-centric approach to deliver high-quality hospitality and experiences. Evening and weekend work may be required.