Premium Client Experience Lead — Elite Event Hospitality

On Location

Los Angeles (CA)

On-site

USD 61,000 - 81,000

Full time

3 days ago

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Benefits offered by this job

Health care

Retirement plan

Paid vacation

Job summary

On Location seeks a Senior Client Experience Lead to manage premium suite clients for LA28 Olympic/Paralympic Games and Super Bowl. You will oversee onboarding, on-site delivery and post-event follow-up, ensuring personalised experiences and high client satisfaction.

This role requires hands-on support at live events and strong stakeholder coordination. The role emphasizes relationship management, CRM usage, and cross-functional collaboration with Sales, Operations and other teams to deliver

Qualifications

Experience in account management, client services or a similar client-facing role.
Strong relationship management skills with multiple clients and priorities.
Excellent communication, organisation and attention to detail.
Proactive ownership, problem-solving and stakeholder coordination.
Experience with CRM, ticketing or client management systems.

Responsibilities

Manage day-to-day relationships with an assigned portfolio of premium suite clients, acting as a trusted contact.
Build client relationships by understanding requirements, preferences and expectations.
Oversee the client journey from onboarding through event delivery and post-event follow-up.
Coordinate hospitality, suite requirements, ticketing and guest information.
Proactively manage communications, requests and outstanding actions for timely resolution.
Support on-site delivery during LA28 and Super Bowl events, addressing live client requests.