Senior Veterinary Hospital Operations Leader — 2 Clinics

Petco; Snellville (GA); On-site; USD 85,000 - 115,000; Full time

Job summary

Petco is seeking a Senior Hospital Operations Manager to lead daily operations across a minimum of two Petco veterinary hospitals. You will partner with Hospital Veterinarians and retail Vetco teams to drive high-quality patient care, exceptional customer service, and profitable operations.

The role requires scheduling leadership, budget adherence, hiring and coaching paraprofessionals, and ensuring OSHA compliance. A multi-hospital management mindset and a passion for pet health are essential.

Qualifications

• 3-5 years in veterinary practice
• 3+ years in a management role including customer service
• Previous P&L management
• Excellent written and verbal communication skills
• Ability to make decisions, delegate tasks and drive results
• Compassionate and professional demeanor
• Team player with adaptability to change
• Change agility and resilience in a fast-paced environment
• Desire to learn and grow within multi-hospital operations

Responsibilities

• Provide operational leadership to a minimum of two hospitals within the area
• Lead hospital paraprofessionals to ensure high-quality patient care and strong client experience
• Manage day-to-day practices: scheduling, equipment, inventory, invoicing and records
• Oversee hiring, training, and performance of paraprofessionals in partnership with HR
• Coordinate scheduling and ensure adherence to payroll costs and policies
• Review P&L and collaborate to increase revenue and meet financial targets
• Develop monthly/weekly plans with the AOM and track results
• Collaborate with store and Vetco teams to deliver seamless care
• Ensure OSHA standards and support Petco initiatives across markets
• Supervise and mentor HOMs/LODs in the market

Skills

Leadership

People management

Communication

Planning and problem solving

Customer service

Decision making

Team player

Change agility

Drive for results

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Petco is seeking a Senior Hospital Operations Manager to lead daily operations across a minimum of two Petco veterinary hospitals. You will partner with Hospital Veterinarians and retail Vetco teams to drive high-quality patient care, exceptional customer service, and profitable operations.

The role requires scheduling leadership, budget adherence, hiring and coaching paraprofessionals, and ensuring OSHA compliance. A multi-hospital management mindset and a passion for pet health are essential.