Senior Veterinary Client Services Lead

Animal Care Center & Unleashed of Carters Creek; Columbia (TN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance and dental/vision

Life insurance

Disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Center of Carters Creek in Columbia, TN seeks a Lead Client Service Representative to lead the front desk, schedule appointments, manage client communications, and educate clients about services.

The role requires 3+ years in customer service and prior veterinary receptionist experience, with strong communication skills and the ability to mentor others in a fast-paced setting.

Qualifications

• 3+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist experience is required.
• Strong verbal and written communication skills.

Responsibilities

• Lead front desk operations and mentor CSRs.
• Schedule appointments and coordinate calendars.
• Educate clients about services and treatments.
• Process payments and maintain financial records.
• Resolve client concerns with professionalism and empathy.
• Collaborate with team to maintain a calm, efficient hospital flow.

Skills

Multiline phone management

Communication skills

Customer service

Scheduling appointments

Payments processing

Team leadership

Problem solving

Client education

Calm under pressure

Tools

EzyVet

Job description

Animal Care Center of Carters Creek in Columbia, TN seeks a Lead Client Service Representative to lead the front desk, schedule appointments, manage client communications, and educate clients about services.

The role requires 3+ years in customer service and prior veterinary receptionist experience, with strong communication skills and the ability to mentor others in a fast-paced setting.