Lead Veterinary Front Desk & Client Experience

Western Veterinary Partners; Columbia (TN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health package: Medical, dental, and…

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Western Veterinary Partners in Columbia, TN is seeking a Lead Veterinary Client Service Representative to lead our front desk team. As the first point of contact, you will supervise scheduling, client communications, and payments while ensuring a welcoming, professional experience for every client and patient.

The role requires 3+ years in customer service, veterinary receptionist experience, and a passion for teamwork.

Qualifications

• 3+ years in customer service, reception, or client-facing role.
• Previous veterinary receptionist experience required.
• Proficiency in managing a multi-line phone system.
• Experience with veterinary practice management software; EzyVet preferred.
• Excellent verbal and written communication.
• Compassionate, professional client service.
• Strong multitasking, organizational, and time management skills.
• Scheduling appointments and coordinating calendars.
• Processing payments and maintaining financial records.
• Handling challenging client interactions with professionalism.
• Team-oriented with positive attitude.
• Stays calm and solution-oriented in fast-paced environment.

Responsibilities

• Schedule appointments, manage client communications, and educate clients.
• Process payments and maintain financial records.
• Lead daily operations of front desk team; train and mentor CSRs.
• Monitor hospital flow and resolve client concerns.
• Provide friendly, professional customer service.

Skills

Customer service

Team leadership

Communication skills

Scheduling appointments

Payment processing

Front desk operations

Empathy

Time management

Multi-line phone management

Tools

EzyVet

Job description

Western Veterinary Partners in Columbia, TN is seeking a Lead Veterinary Client Service Representative to lead our front desk team. As the first point of contact, you will supervise scheduling, client communications, and payments while ensuring a welcoming, professional experience for every client and patient.

The role requires 3+ years in customer service, veterinary receptionist experience, and a passion for teamwork.