Lead Veterinary Client Service Representative

Animal Care Center & Unleashed of Carters Creek; Columbia (TN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance and dental/vision

Life insurance

Disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Animal Care Center of Carters Creek in Columbia, TN seeks a Lead Client Service Representative to lead the front desk, schedule appointments, manage client communications, and educate clients about services.

The role requires 3+ years in customer service and prior veterinary receptionist experience, with strong communication skills and the ability to mentor others in a fast-paced setting.

Qualifications

• 3+ years in a customer service, reception, or client-facing role.
• Previous veterinary receptionist experience is required.
• Strong verbal and written communication skills.

Responsibilities

• Lead front desk operations and mentor CSRs.
• Schedule appointments and coordinate calendars.
• Educate clients about services and treatments.
• Process payments and maintain financial records.
• Resolve client concerns with professionalism and empathy.
• Collaborate with team to maintain a calm, efficient hospital flow.

Skills

Multiline phone management

Communication skills

Customer service

Scheduling appointments

Payments processing

Team leadership

Problem solving

Client education

Calm under pressure

Tools

EzyVet

Job description

Lead Veterinary Client Service Representative

Columbia, TN

Animal Care Center of Carters Creek is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team! As the first point of contact for our clients, our CSRs play a critical role in creating a welcoming, supportive environment while building lasting trust in our veterinary care.

In this leadership role, you will not only provide outstanding customer service — including scheduling appointments, managing client communications, processing payments, and educating clients on our services — but also help lead the daily operations of our front desk team. You will assist with training and mentoring fellow CSRs, monitoring hospital flow, resolving client concerns, and ensuring every client interaction reflects our commitment to kindness, professionalism, and exceptional care.

If you are a natural leader who thrives in a fast-paced, team-oriented environment and enjoys helping both people and pets, we would love to hear from you!

Schedule and compensation:

• Compensation: $22-27per hour, for each hour worked
• This is a flexible position, with availability needed Monday - Saturday with the Saturday shifts rotating every other weekend.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications & Skill Set

3+ years of experience in a customer service, reception, or client-facing role

Previous veterinary receptionist experience required

Proficiency in the following skills:

Managing a multi-line phone system while assisting in-person clients

Experience with veterinary practice management software; EzyVet preferred

Exceptional verbal and written communication skills

Providing compassionate, professional client service

Strong multitasking, organizational, and time management skills

Scheduling appointments and coordinating calendars

Accurately processing payments and maintaining financial records

Handling challenging client interactions with professionalism and empathy

Working collaboratively with a team while maintaining a positive, proactive attitude

Remaining calm, organized, and solution-oriented in a fast-paced environment

Why choose Animal Care Center of Carters Creek?

We are a six-doctor, rapidly growing veterinary hospitaldedicated to providing compassionate, high-quality care to pets and the families who love them. Our team focuses on building strong relationships with our clients while delivering personalized veterinary medicine in a collaborative, supportive environment where every team member plays an important role in patient care.

Our hospital offers a full range of services includingpreventative care, diagnostics, surgery, dentistry, and advanced medical treatments, allowing our team to practice high-quality medicine while continuing to grow their skills and experience. To support this level of care, our facility is equipped with modern veterinary technology includingdigital X-ray, ultrasound, therapeutic laser therapy, and in-house laboratory equipment (Abaxis / Zoetis)to help provide efficient diagnostics and treatment for our patients. As part of our continued growth and expansion, we are alsoadding digital dental radiography, allowing our medical team to further enhance the level of dental care we provide.

As our practice continues to grow, we are excited to welcome team members who arepassionate about animal care, motivated to learn, and enjoy working in a fast-paced, team-oriented veterinary environment. Our hospital culture emphasizes teamwork, support, and a shared commitment to providing exceptional care to every patient who walks through our doors.

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$22 - $27 USD

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.