Lead Veterinary Client Services Manager

Western-Veterinary-Partners-1; Columbia (TN); Sur place; USD 30 000 - 37 000; Plein temps

Avantages offerts par ce poste

Health insurance

Life insurance

Disability insurance

EAP

401k with company match

Paid time off

Résumé du poste

Western Veterinary Partners in Columbia, TN is seeking an experienced Lead Veterinary Client Service Representative to lead our front desk team. You will schedule appointments, handle client communications, process payments, and educate clients on services, while mentoring others and ensuring smooth hospital flow.

The role requires 3+ years in customer service, veterinary receptionist experience, and strong communication.

Qualifications

• 3+ years of experience in customer service, reception, or client-facing role.
• Previous veterinary receptionist experience required.

Responsabilités

• Schedule appointments and coordinate calendars.
• Manage client communications and educate clients on services.
• Process payments and maintain financial records.
• Lead daily front desk operations and mentor CSRs.
• Resolve client concerns with professionalism and empathy.
• Collaborate with team to maintain a calm, proactive environment.

Connaissances

Client service

Team leadership

Scheduling

Payments processing

Communication

Phone system

Outils

EzyVet

Description du poste

Western Veterinary Partners in Columbia, TN is seeking an experienced Lead Veterinary Client Service Representative to lead our front desk team. You will schedule appointments, handle client communications, process payments, and educate clients on services, while mentoring others and ensuring smooth hospital flow.

The role requires 3+ years in customer service, veterinary receptionist experience, and strong communication.