Senior Vendor Management Analyst — Global Call Center Ops

Verizon; Florida; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Long term disability

Tuition assistance

401(k)

Job summary

Verizon is hiring for a role focused on designing and implementing processes for our global outsourced call centers to deliver consistently great customer service. You will review current practices, identify gaps, and recommend changes to raise performance and customer satisfaction.

You have a Bachelor's degree or 4+ years of experience, 3+ years in a relevant role, and willingness to travel up to 50%. This hybrid position combines home and in‑office work three days per week, with a

Qualifications

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant experience.
• Willingness to travel up to 50% of the time, domestic and/or international.

Responsibilities

• Ensuring high quality performance.
• Identifying metrics, measuring performance, and making recommendations for continuous improvement.
• Implementing and managing programs to improve performance of the tech support centers.
• Creating and introducing standard tools and processes for greater efficiency and consistently high levels of service.
• Analyzing performance data and trends to identify new opportunities for improvement.

Skills

Process design

Performance metrics

Outsourcing management

Data analysis

Education

Bachelor's degree or 4+ years experience

Job description

Verizon is hiring for a role focused on designing and implementing processes for our global outsourced call centers to deliver consistently great customer service. You will review current practices, identify gaps, and recommend changes to raise performance and customer satisfaction.

You have a Bachelor's degree or 4+ years of experience, 3+ years in a relevant role, and willingness to travel up to 50%. This hybrid position combines home and in‑office work three days per week, with a