Senior Global Vendor Management Lead

Verizon; Rolling Meadows (IL); Ibrido; USD 75.000 - 123.000; Tempo pieno

Vantaggi offerti da questo lavoro

Life insurance

Parental leave

Paid holidays

Long term disability

Tuition assistance

401(k)

Descrizione del lavoro

Verizon in Illinois seeks a results-driven professional to design and manage processes for global outsourced call centers, delivering a consistently outstanding tech support experience.

You will review operations, define metrics, and drive improvements across vendors, with a willingness to travel up to 50% domestically and internationally; a Bachelor's degree or 4+ years of experience, 3+ years in relevant roles, and COPC VMO certification preferred.

Competenze

• Bachelor’s degree or four+ years of work experience.
• Three+ years of relevant experience.
• Willingness to travel up to 50% domestically and internationally.
• Certification in COPC VMO.

Mansioni

• Designing/implementing processes for global outsourced call centers to ensure consistent service.
• Reviewing current operations and recommending changes to improve service.
• Ensuring high quality performance and defining key metrics.
• Analyzing performance data to identify opportunities for improvement.
• Creating standard tools and processes for efficiency and high levels of service.

Conoscenze

Process design

Data analysis

Vendor management

Formazione

Bachelor’s degree or four+ years of work experience

Descrizione del lavoro

Verizon in Illinois seeks a results-driven professional to design and manage processes for global outsourced call centers, delivering a consistently outstanding tech support experience.

You will review operations, define metrics, and drive improvements across vendors, with a willingness to travel up to 50% domestically and internationally; a Bachelor's degree or 4+ years of experience, 3+ years in relevant roles, and COPC VMO certification preferred.