Senior Vehicle Transport Dispatcher - On Site

Cox Enterprises, Inc.; Bordentown (NJ); On-site; USD 33,000 - 50,000; Full time

Job summary

Cox Automotive in New Jersey is seeking a Sr Dispatcher to coordinate the transport of customer vehicles to auction sites and other locations. You will manage carrier relationships, schedule pickups, and resolve issues to ensure timely deliveries.

The role requires strong communication, problem solving and de-escalation skills, with a focus on data-driven reporting and maintaining carrier performance. On-site work with day shifts and $24.23–$36.35/hour base pay.

Qualifications

• 3+ years’ experience with at least 1 year of experience in logistics dispatching.
• Auto transportation/logistics experience strongly preferred.
• Proficient in Microsoft Outlook, Word and Excel.

Responsibilities

• Facilitates transport of customer vehicles to and from auction sites.
• Contacting customers to determine vehicle availability and condition.
• Scheduling vehicle pick-up and delivery with customers and transporters.
• Assisting with reconciliation of transporter related issues.
• Notifying customer account representatives and transporter of vehicle transportation related issues.
• Monitoring and reporting on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Follows job related duties as directed by supervisor.
• Coordinates transportation of vehicles by contacting carriers in the company’s established network.
• Builds and maintains positive working relationships with network carriers.
• Tracks shipment / delivery information, resolving problems as they arise.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team’s role/impact.
• Assists with other duties as assigned.

Skills

Analytical skills

Communication skills

Interpersonal skills

Decision making

Customer service

Problem solving

De-escalation

Regulatory knowledge

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cox Automotive in New Jersey is seeking a Sr Dispatcher to coordinate the transport of customer vehicles to auction sites and other locations. You will manage carrier relationships, schedule pickups, and resolve issues to ensure timely deliveries.

The role requires strong communication, problem solving and de-escalation skills, with a focus on data-driven reporting and maintaining carrier performance. On-site work with day shifts and $24.23–$36.35/hour base pay.