Senior Auto Transport Operations Dispatcher

Cox Enterprises, Inc.; Bordentown (NJ); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off (16 hours/month)

7 paid holidays

Bereavement leave

Voting time off

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

The Sr Dispatcher at Cox Automotive plays a pivotal role in coordinating the transport of customer vehicles to and from auction sites and other designated locations. You will manage carrier relationships, schedule pickups, resolve issues, and ensure customer satisfaction while maintaining accurate transport records.

The position requires strong communication, analytical, and problem‑solving skills, with knowledge of DOT regulations and a history of reliable follow-up.

Qualifications

• High School diploma or GED required.
• 3+ years' experience in logistics dispatching, with at least 1 year in auto transport.
• Previous auto transportation/logistics experience strongly preferred.
• Proficient in Microsoft Outlook, Word and Excel.
• Strong analytical, communication and interpersonal skills.
• Proven ability to make decisions.
• Customer service skills.
• Strong problem solving and de-escalation abilities.
• Comprehensive knowledge of regulations impacting daily operations (DOT - national and state).

Responsibilities

• Facilitates transport of customer vehicles to/from auction sites and other areas.
• Contact customers to determine vehicle availability and condition.
• Schedule pickups and deliveries with customers and transporters.
• Resolve transporter-related issues and reconcile problems.
• Notify account reps and transporters of transportation-related issues.
• Monitor and report carrier and customer performance.
• Compile transportation data and generate routine reports.
• Coordinate transport by contacting carriers in Cox's network.
• Build and maintain relationships with network carriers.
• Track shipment information and resolve problems (missing, damaged, late vehicles).
• Escalate complex issues following escalation procedures.
• Proactively locate new carriers to join Cox network.
• Audit carrier performance and address systemic issues.
• Address issues escalated by team members or stakeholders.
• Collaborate with internal partners to meet customer needs.
• Provide coaching for less experienced team members.
• Communicate broader organizational objectives and team's impact.
• Assist with additional duties as assigned.

Skills

Analytical skills

Communication

Interpersonal skills

Decision making

Customer service

Problem solving

De-escalation

Follow-up

DOT regulations

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Sr Dispatcher at Cox Automotive plays a pivotal role in coordinating the transport of customer vehicles to and from auction sites and other designated locations. You will manage carrier relationships, schedule pickups, resolve issues, and ensure customer satisfaction while maintaining accurate transport records.

The position requires strong communication, analytical, and problem‑solving skills, with knowledge of DOT regulations and a history of reliable follow-up.