Sr Dispatcher

Cox Enterprises, Inc.; Bordentown (NJ); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Vote leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. is seeking a Sr Dispatcher to coordinate transport of customer vehicles to and from auction sites, ensuring timely service and high customer satisfaction.

The role requires strong communication, problem solving, and ability to manage carrier relationships across Cox's network. You will schedule pickups, monitor shipments, escalate issues per procedure, and provide guidance to junior staff.

Qualifications

• Requires a High School diploma or GED.
• Strong analytical and communication skills are essential.
• Experience in logistics dispatching and customer service is preferred.

Responsibilities

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition.
• Scheduling vehicle pick-up and delivery with customers and transporters.
• Assists with reconciliation of transporter related issues.
• Notifying customer account representatives and transporter of vehicle transportation related issues.
• Monitors and reports on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Coordinates transportation of vehicles by contacting carriers in Cox network.
• Builds and maintains positive working relationships with network carriers.
• Tracks shipment/delivery information and resolves problems.
• Escalates complex issues per escalation procedures.
• Locates new carriers to join the Cox network.
• Audits carrier performance and identifies issues to resolve.
• Addresses customer and transport issues escalated by team members and stakeholders.
• Collaborates with internal partners to solve problems and meet customer needs.
• Provides guidance for less experienced team members.

Skills

Analytical thinking

Communication skills

Interpersonal skills

Problem solving

De-escalation skills

Customer service skills

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary The Sr Dispatcher plays a critical role in facilitating the efficient and timely transport of customer vehicles to and from auction sites and other designated locations. This position requires strong coordination, communication, and problem-solving skills to manage carrier relationships, resolve transport issues, and ensure customer satisfaction.

Primary Duties/Key Responsibilities

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition,
• Scheduling vehicle pick-up and delivery with customers and transporters
• Assisting with reconciliation of transporter related issues
• Notifying customer account representatives and transporter of vehicle transportation related issues
• Monitoring and reporting on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Follows job related duties as directed by supervisor.
• Coordinates transportation of vehicles by contacting carriers in the company's established network.
• Builds and maintain positive working relationships with network carriers.
• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers' needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team's role/impact.
• Assists with other duties as assigned.

Required Experience & Specialized Knowledge And Skills

• High School diploma or GED required.
• 3+ years' experience with at least 1 year of experience in logistics dispatching
• Previous auto transportation/logistics experience strongly preferred
• Proficient in Microsoft Outlook, Word and Excel
• Strong analytical, communication and interpersonal skills
• Proven ability to make decisions
• Customer service skills
• Strong problem solving and innovative thinking skills.
• De-escalation skills are required and flawless follow-up abilities are a must.
• Comprehensive knowledge of regulations impacting daily operations. (DOT - national and state)

USD 24.23 - 36.35 per hour

Compensation

Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets