Sr Dispatcher

Cox Automotive; Bordentown (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Cox Enterprises, Inc. seeks a Sr Dispatcher in Bordentown, NJ to coordinate the transport of customer vehicles to and from auctions and other locations. You will manage carriers, schedule pickups, resolve issues, and ensure customer satisfaction.

Ideal candidates have 3+ years in logistics dispatching, strong communication skills, and proficiency with Outlook, Word, and Excel. DOT knowledge is a plus. This is an on-site role requiring collaboration with internal and carrier teams.

Qualifications

• 3+ years' experience with at least 1 year in logistics dispatching.
• Auto transportation/logistics experience preferred.
• Proficient with Outlook, Word and Excel.
• Strong analytical and communication abilities.
• Knowledge of DOT regulations (national and state) is a plus.

Responsibilities

• Facilitates transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition.
• Scheduling vehicle pick-up and delivery with customers and transporters.
• Assist with reconciliation of transporter related issues.
• Notify customer account representatives and transporters of issues.
• Monitor and report on customer and transporter performance.
• Compile vehicle transportation data and generate routine reports.
• Coordinate transportation by contacting network carriers.
• Build and maintain relationships with network carriers.
• Track shipment or delivery information and resolve problems.
• Escalate complex issues per escalation procedures.
• Proactively locate new carriers to join Cox network.
• Audit carrier performance and resolve systemic issues.

Skills

Analytical skills

Communication skills

Interpersonal skills

Decision-making

Customer service

Problem solving

De-escalation

Follow-up

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary:

The Sr Dispatcher plays a critical role in facilitating the efficient and timely transport of customer vehicles to and from auction sites and other designated locations. This position requires strong coordination, communication, and problem-solving skills to manage carrier relationships, resolve transport issues, and ensure customer satisfaction.

PRIMARY DUTIES/KEY RESPONSIBILITIES

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition,
• Scheduling vehicle pick-up and delivery with customers and transporters
• Assisting with reconciliation of transporter related issues
• Notifying customer account representatives and transporter of vehicle transportation related issues
• Monitoring and reporting on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Follows job related duties as directed by supervisor.
• Coordinates transportation of vehicles by contacting carriers in the company's established network.
• Builds and maintain positive working relationships with network carriers.
• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers’ needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team’s role/impact.
• Assists with other duties as assigned.

Required Experience & Specialized Knowledge and skills

• High School diploma or GED required.
• 3+ years' experience with at least 1 year of experience in logistics dispatching
• Previous auto transportation/logistics experience strongly preferred
• Proficient in Microsoft Outlook, Word and Excel
• Strong analytical, communication and interpersonal skills
• Proven ability to make decisions
• Customer service skills
• Strong problem solving and innovative thinking skills.
• De-escalation skills are required and flawless follow-up abilities are a must.
• Comprehensive knowledge of regulations impacting daily operations. (DOT - national and state)