Senior Auto Transport Dispatcher & Carrier Relations

Cox Enterprises, Inc.; Bordentown (NJ); In loco; USD 33.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Paid holidays

Bereavement leave

Vote leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Descrizione del lavoro

Cox Automotive Inc. is seeking a Sr Dispatcher to coordinate transport of customer vehicles to and from auction sites, ensuring timely service and high customer satisfaction.

The role requires strong communication, problem solving, and ability to manage carrier relationships across Cox's network. You will schedule pickups, monitor shipments, escalate issues per procedure, and provide guidance to junior staff.

Competenze

• Requires a High School diploma or GED.
• Strong analytical and communication skills are essential.
• Experience in logistics dispatching and customer service is preferred.

Mansioni

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition.
• Scheduling vehicle pick-up and delivery with customers and transporters.
• Assists with reconciliation of transporter related issues.
• Notifying customer account representatives and transporter of vehicle transportation related issues.
• Monitors and reports on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Coordinates transportation of vehicles by contacting carriers in Cox network.
• Builds and maintains positive working relationships with network carriers.
• Tracks shipment/delivery information and resolves problems.
• Escalates complex issues per escalation procedures.
• Locates new carriers to join the Cox network.
• Audits carrier performance and identifies issues to resolve.
• Addresses customer and transport issues escalated by team members and stakeholders.
• Collaborates with internal partners to solve problems and meet customer needs.
• Provides guidance for less experienced team members.

Conoscenze

Analytical thinking

Communication skills

Interpersonal skills

Problem solving

De-escalation skills

Customer service skills

Formazione

High School diploma or GED

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Cox Automotive Inc. is seeking a Sr Dispatcher to coordinate transport of customer vehicles to and from auction sites, ensuring timely service and high customer satisfaction.

The role requires strong communication, problem solving, and ability to manage carrier relationships across Cox's network. You will schedule pickups, monitor shipments, escalate issues per procedure, and provide guidance to junior staff.