Sr Dispatcher

Cox Enterprises, Inc.; Bordentown (NJ); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off (16 hours/month)

7 paid holidays

Bereavement leave

Voting time off

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

The Sr Dispatcher at Cox Automotive plays a pivotal role in coordinating the transport of customer vehicles to and from auction sites and other designated locations. You will manage carrier relationships, schedule pickups, resolve issues, and ensure customer satisfaction while maintaining accurate transport records.

The position requires strong communication, analytical, and problem‑solving skills, with knowledge of DOT regulations and a history of reliable follow-up.

Qualifications

• High School diploma or GED required.
• 3+ years' experience in logistics dispatching, with at least 1 year in auto transport.
• Previous auto transportation/logistics experience strongly preferred.
• Proficient in Microsoft Outlook, Word and Excel.
• Strong analytical, communication and interpersonal skills.
• Proven ability to make decisions.
• Customer service skills.
• Strong problem solving and de-escalation abilities.
• Comprehensive knowledge of regulations impacting daily operations (DOT - national and state).

Responsibilities

• Facilitates transport of customer vehicles to/from auction sites and other areas.
• Contact customers to determine vehicle availability and condition.
• Schedule pickups and deliveries with customers and transporters.
• Resolve transporter-related issues and reconcile problems.
• Notify account reps and transporters of transportation-related issues.
• Monitor and report carrier and customer performance.
• Compile transportation data and generate routine reports.
• Coordinate transport by contacting carriers in Cox's network.
• Build and maintain relationships with network carriers.
• Track shipment information and resolve problems (missing, damaged, late vehicles).
• Escalate complex issues following escalation procedures.
• Proactively locate new carriers to join Cox network.
• Audit carrier performance and address systemic issues.
• Address issues escalated by team members or stakeholders.
• Collaborate with internal partners to meet customer needs.
• Provide coaching for less experienced team members.
• Communicate broader organizational objectives and team's impact.
• Assist with additional duties as assigned.

Skills

Analytical skills

Communication

Interpersonal skills

Decision making

Customer service

Problem solving

De-escalation

Follow-up

DOT regulations

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Summary:

The Sr Dispatcher plays a critical role in facilitating the efficient and timely transport of customer vehicles to and from auction sites and other designated locations. This position requires strong coordination, communication, and problem-solving skills to manage carrier relationships, resolve transport issues, and ensure customer satisfaction.

PRIMARY DUTIES/KEY RESPONSIBILITIES

• Facilitates the transport of customer vehicles to and from auction sites and other areas.
• Contacting customers to determine vehicle availability and condition,
• Scheduling vehicle pick-up and delivery with customers and transporters
• Assisting with reconciliation of transporter related issues
• Notifying customer account representatives and transporter of vehicle transportation related issues
• Monitoring and reporting on customer and transporter performance.
• Compiles vehicle transportation related data and generates routine reports.
• Follows job related duties as directed by supervisor.
• Coordinates transportation of vehicles by contacting carriers in the company's established network.
• Builds and maintain positive working relationships with network carriers.
• Tracks shipment / delivery information, resolving problems as they arise; problems may include missing vehicles, damaged vehicles, and late arriving vehicles.
• Escalates complex or difficult to solve issues according to established escalation procedures.
• Proactively locates new carriers to join the Cox network
• Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.
• Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.
• Communicates and collaborates with internal partners to solve problems and ensure customers' needs are met.
• Provides advice and coaching for less experienced team members.
• Clearly communicates broader organizational objectives and the team's role/impact.
• Assists with other duties as assigned.

Required Experience & Specialized Knowledge and skills

• High School diploma or GED required.
• 3+ years' experience with at least 1 year of experience in logistics dispatching
• Previous auto transportation/logistics experience strongly preferred
• Proficient in Microsoft Outlook, Word and Excel
• Strong analytical, communication and interpersonal skills
• Proven ability to make decisions
• Customer service skills
• Strong problem solving and innovative thinking skills.
• De-escalation skills are required and flawless follow-up abilities are a must.
• Comprehensive knowledge of regulations impacting daily operations. (DOT - national and state)

USD 24.23 - 36.35 per hour

Compensation:

Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets